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Date: Thu, 05 Apr 2012 07:09:55 +0800
Subject: MAY TRAINING LIST
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Content preview: Smart Workshop MAY TRAINING LIST PENGURUSAN EMOSI (EQ) KEARAH
MEMAKSIMAKAN PRODUKTIVITI (3 & 4) Kemahiran Emosi membantu meningkatkan hubungan
interpersonal individu. Kajian menunjukkan individu yang memiliki kemahiran
Emosi (EQ) lebih berjaya berbanding mereka yang memiliki tahap intelektual
(IQ) didalam kerjaya mahupun perniagaan. Kemahiran emosi bukan sahaja meningkatkan
kemampuan berkomunikasi malah mempengaruhi produktiviti kerja dan kualiti
kehidupan peribadi. Justeru itu, kursus ini bakal memperkemaskan minda dan
sikap peserta bagi menangani perubahan dan cabaran dengan ketrampilan dari
segi kemahiran mengawal dan menguruskan emosi mereka dan pasukan sebagai
nilai tambah untuk lebih berjaya dalam kerjaya CREATING A WINNING PROFESSIONAL
IMAGE FOR MUSLIMAH (7 & 8) In today’s fast-paced business world, impressions
regarding your competence, intelligence, and reliability are often formed
within seconds – based on your appearance. Good manners and the appearance
of success are the essence of the professional. However, it can be confusing
for a Muslimah as you need to dress ‘appropriately’ but at the same time
looking fashionable and ‘professional’. Mistakes in dressing can be costly
not only to your budget, but to your career. This awesome and fun workshop
is specifically designed for Muslimah where you will learn not only the proper
protocol & etiquette, but also how to command a strong presence through grooming,
poise and body language. Learn from qualified experts on how to develop a
strong and confident visual impact that can influence others’ responses,
thoughts and actions towards you TEAM LEADERSHIP & INTERPERSONAL SKILLS (7
& 8) In Effective Team Leadership managers learn how to establish and maintain
leadership of a team. They learn how to keep a team focused, motivated, and
effective. They are shown the mindset and patterns of behavior required for
effective team leadership. They are shown the role they can play in moving
a team to become self-directed and self-managed, reducing the team’s dependence
on the manager. [...]
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<=21-- pic/eqtoblank=2Egif?id=3D133527270 --> =
<=
html>=0D=0A=0D=0A=0D=0A=0D=0A=0D=0ASmart Workshop=
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=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A | =0D=0A=
=0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A| =0D=0A=
MAY=26nbsp;TRAINING LIST | =0D=0A=0D=0A | | =
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| PENGURUSAN=
EMOSI (EQ) KEARAH MEMAKSIMAKAN PRODUKTIVITI (3 =26amp; 4) | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A=0D=0A| =0D=0A Kemahiran Emosi membantu meningkatkan hubungan interpersonal indivi=
du=2E Kajian menunjukkan individu yang memiliki kemahiran Emosi (EQ) lebi=
h berjaya berbanding mereka yang memiliki tahap intelektual (IQ) didalam =
kerjaya mahupun perniagaan=2E Kemahiran emosi bukan sahaja meningkatkan k=
emampuan berkomunikasi malah mempengaruhi produktiviti kerja dan kualiti =
kehidupan peribadi=2E Justeru itu, kursus ini bakal memperkemaskan minda =
dan sikap peserta bagi menangani perubahan dan cabaran dengan ketrampilan=
dari segi kemahiran mengawal dan menguruskan emosi mereka dan pasukan se=
bagai nilai tambah untuk lebih berjaya dalam kerjaya <=
/td> | | =0D=0A=
=0D=0A=0D=0A=0D=0A| <=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22>CREATING A WINNING PROFESSIONAL IMAGE FOR MUSLIMAH (7 =26amp;=
8)=
font> | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A In today=26=238217;s fast-paced business world, i=
mpressions regarding your competence, intelligence, and reliability are o=
ften formed within seconds =26=238211; based on your appearance=2E Good m=
anners and the appearance of success are the essence of the professional=2E=
=26nbsp; However, it can be confusing for a Muslimah as you need to dress=
=26=238216;appropriately=26=238217; but at the same time looking fashion=
able and =26=238216;professional=26=238217;=2E Mistakes in dressing can b=
e costly not only to your budget, but to your career=2E=26nbsp; This awes=
ome and fun workshop is specifically designed for Muslimah where you will=
learn not only the proper protocol =26amp; etiquette, but also how to co=
mmand a strong presence through grooming, poise and body language=2E Lear=
n from qualified experts on how to develop a strong and confident visual =
impact that can influence others=26=238217; responses, thoughts and actio=
ns towards you | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22>TEAM LEADERSHIP =26amp; INTERPERSONAL SKILLS =
(7 =26amp; 8)<=
/strong><=
/font> | =0D=0A=0D=0A | =0D=0A=0D=0A<=
td style=3D=22padding-bottom: 10px; padding-left: 15px; padding-right: 15=
px; padding-top: 10px=22 valign=3D=22top=22 align=3D=22center=22>=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A In Effective Team Leadership mana=
gers learn how to establish and maintain leadership of a team=2E They lea=
rn how to keep a team focused, motivated, and effective=2E They are shown=
the mindset and patterns of behavior required for effective team leaders=
hip=2E They are shown the role they can play in moving a team to become s=
elf-directed and self-managed, reducing the team=26=238217;s dependence o=
n the manager=2E | | <=
/tbody> =0D=0A=0D=0A=0D=0A=0D=0A| HANDLING MISCONDUCT AND CONDUCTING DOMESTIC INQUIRIES (9=
=26amp; 10)<=
/font> | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A| =0D=0A Emp=
loyees are the most important assets of an organisation because they are =
the critical deciding factor that spearheads the organisation=26=238217;s=
success or failure=2E Having a disciplined workforce is a critical succe=
ss factor for higher productivity and meeting organisational goals and ob=
jectives including its effectiveness=2E Human resource management is chal=
lenging in that it becomes vital for the practitioner to identify and han=
dle misconduct including conduct an effective domestic inquiry for the pu=
rpose of establishing whether employees have committed misconduct<=
/font> | | =0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Managers talk about higher productivity=2E=26nbsp=
; Those are end results, the reason for their being managers=2E=26nbsp; H=
owever, end results don=26=238217;t happen when the means to these end re=
sults, the journey towards these end results, are not there=2E To achieve=
higher productivity, managers need to know how to effectively manage the=
ir departments=2E=26nbsp; Effective management is the key=2E=26nbsp; Mana=
gement is leadership in action=2E This two-day program focuses on the lea=
dership aspects of management | =0D=0A=0D=0A=0D=0A=0D=
=0A| <=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22><=
strong style=3D=22font-weight: 400=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22>WHY BRANDS FAIL DE=
SPITE AVAILABLE OPPORTUNITIES? HOW TO AVOID BRAND FAILURE=21 (14 =26amp; =
15)=
font> | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Know that you will immensely benefit from the inc=
redible range of case studies and proof-points that you will hear as well=
as have the opportunity to discuss during this workshop=21 That=26=23821=
7;s my Brand Promise=21=26=238221; Raghunath, Workshop Leader=2E Literall=
y, it is always a few brands that enjoy immense success, others follow wi=
th moderate success and many others are doomed to failure=2E In addition,=
there have also been also-rans=26=238230;brands that have enjoyed enormo=
us success have slipped, taken their eyes off the ball and wasted into an=
onymity=2E Why do brands fail? What triggers their failure? Why is the br=
and failure rate high? What steps need be taken for avoiding brand failur=
e? Is there such a thing as fleeting failure? Can a potential failure be =
averted in time? Can failed brands rebound? This workshop will demonstrat=
e how to detect signs of brand failure and avoid them in time; through in=
teresting not-to-be-missed proof-points and case studies=21=
| | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22><=
strong style=3D=22font-weight: 400=22>COMPETENCY BASED INTERVIEW (CBI): TECHN=
IQUES TO INTERVIEW, RETAIN AND MOTIVATE GEN Y (14 =26amp; 15)<=
/strong> | =0D=0A=0D=0A=
 | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A =
Competency Based Interview (CBI) is a stru=
ctured interview approach based on the competencies of the job applied fo=
r=2E It is critical to have a well-designed job description which must hi=
ghlight the core competencies and the minimum requirements of the job The CBI approach is targeted in getting the right people for the right =
job=2E The techniques of asking the right questions is so critical to hel=
p generate valuable information about the competency and capacity of the =
new recruit to undertake the job=2E Often than not, we find candidates re=
hearsed their interviews so well that we were impressed only to discover =
later that they can=26=238217;t deliver what they told us in the intervie=
w=2E This will be the thing of the past if our interviews apply the compe=
tency based approach=2E The principle behind CBI is that past behaviour i=
s a good predictor of future job performance | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-weight: 400=22>YOUR ROLE AS A PRODUCTION/FACTORY MANAG=
ER =26amp; EXECUTIVE (16 =26amp; 17) | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A=
In the decade ah=
ead, production and factory managers will be facing more challenges and o=
pportunities that at any time in the past=2E The role played by them will=
be very important in the effort to increase worldwide competition=2E=26n=
bsp; With intensifying competitors from foreign products and services, th=
e performance levels of production and factory managers will effect not j=
ust their own career but the economic health of the nation as a whole=2E =
The emergence of new markets which are cost effective and quality conscio=
us are=26nbsp; some of the main challenges for the future Environmental c=
hanges and changing customer requirements are some other challenging issu=
es for the future production and factory manager=2E The two primary objec=
tives of the production and factory managers are to ensure the operations=
runs smoothly at high productivity and at the same time achieve the 7 pe=
rformance objective of an organization | | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A | =0D=0A=0D=
=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=
=0D=0AThis course emphasizes the importance of efficient r=
ecord management and provides the essential foundations for devising appr=
opriate filing systems=2E Record management is a course which involves ma=
naging records through systems by planning, organizing and controlling th=
em effectively=2E As a topic, filing is frequently greeted by groans and =
sighs=2E However its importance cannot be over-stressed and all aspiring =
office staffs, secretaries etc=2E should aim to master the art of effecti=
ve record management | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=
<=
font color=3D=22=23ffffff=22>=0D=0A=
| =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A As businesses become more complex with multiple perspectives=
and reporting lines, it=26=238217;s increasingly common for Executive As=
sistants, Personal Assistants and Admin professionals today to work with =
more than one manager at a time=2E What=26=238217;s more, you might find =
yourself not only reporting to multiple managers-who=27re not just at dif=
ferent levels, but at different places too=2E And allot them are competin=
g for your attention and time, each one wanting their work completed firs=
t=2E What do you do?=26nbsp; Managing =26amp; Working Successfully with M=
ultiple Managers is packed with strategies to help you handle the pressur=
es of the multiple managers dilemma, this course has been constructed wit=
h various tried and tested techniques help you meet the challenges of wor=
king with multiple managers and meeting their expectations proactively an=
d with confidence | | =
=0D=0A=0D=0A=0D=0A<=
tbody>=0D=0A=0D=0A| INVENTO=
RY MANAGEMENT =26amp; CONTROL: OPERATIONS, TOOLS, TECHNIQUES =26amp; PRAC=
TICES OF WORLD CLASS COMPANIES (21 =26amp; 22)=
font>=
=
strong> | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A| =0D=0A Eff=
ective inventory management plays a crucial role in the smooth and effici=
ent running of any organization=2E Reducing excess inventories and invest=
ing in the right inventories lead to better customer service, better turn=
over-and more profits=2E This two-day program will equip you with the fun=
damental tools and techniques you need to analyze and control inventory-f=
rom cost-cutting techniques to day-to-day management to the latest develo=
pments in inventory handling, including managing total inventories and ma=
terials management | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22>EFFECTIVE SPARES/ENGIN=
EERING PARTS MANAGEMENT (23 =26amp; 24)=
strong>=
font>=
=
| =0D=0A=0D=0A =
| =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Materials,=
Spare and Engineering parts are critical to the operations of many organ=
izations=2E Lack of spare parts required for preventive and/or breakdown =
maintenance is an important cause of excessively long downtimes=2E Howeve=
r, inventory is expensive and can quickly become obsolete as equipment mo=
dels change=2E Therefore, management must balance the conflicting goals o=
f minimizing inventory investment and maintaining high equipment availabi=
lity=2E This two-day training covers, the essential elements of spares ma=
nagement, and shows how costs could be reduced=2E It also shows how spare=
s could be maintained at an optimal level to service the maintenance or e=
mergency needs of an equipment breakdown | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-weight: 400=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22>CAREER DEVELOPMENT FOR PROFESSIONAL WOMEN IN 21ST CENTURY (24 =26amp=
; 25)=
=
strong> | =0D=0A=0D=0A<=
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span style=3D=22font-family: Arial; color: black; font-size: 10pt; mso-an=
si-language: EN; mso-fareast-language: JA; mso-fareast-font-family: =27MS=
Mincho=27=22 lang=3D=22EN=22>A career is the sum total of paid and unpai=
d work, learning and life roles you undertake throughout your life=2E The=
term =27career=27 was traditionally associated with paid employment and =
referred to a single occupation=2E In today=27s world of work the term =27=
career=27 is seen as a continuous process of learning and development=2E =
Do you want to increase your career potential? If so, you need to plan an=
d prepare for it=2E To do that, you need to clarify and audit your values=
, talents, skills, knowledge etc=2E =26=238211;define your future contrib=
utions to your organisation and to perform at your level best=2E=
font> | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22><=
strong style=3D=22font-weight: 400=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22>PENGURUSAN CUKAI PENDAPATAN PEKERJA (2012 B=
UDGET UPDATES (24 =26amp; 25)<=
/font> | =0D=0A=0D=0A | =0D=
=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Kos menjalankan perniagaa=
n semakin meningkat, dan syarikat semasa terpaksa mengkajisemula kos berh=
ubung pekerja dan kesannya ke atas hasil organisasi=2E Antara aspek yang =
paling penting dalam hal ini adalah cukai berkaitan pekerjaan dan kesanny=
a ke atas syarikat serta pekerjanya=2EPemahaman dan perebutan peruntukan =
cukai yang pelbagai dapat mencipta nilai tambahan melalui pengoptimuman s=
impanan cukai bagi majikan serta pekerja=2E | =
| | =0D=0A=0D=0A=0D=0A=0D=0A| CUSTOMER SERVICE MANAGEMENT FOR MANAGERS (24 =26=
amp; 25)<=
/strong> | =0D=0A=0D=0A=
 | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A =
Customer service is the new marketing=21 I=
t affects customer retention, customer referrals, company=26=238217;s rep=
utation and company revenue and thus requires mastery of skills beyond th=
ose needed by the front-liners=2E This highly interactive workshop is des=
igned to meet the specific needs of Customer Service Managers or Customer=
Service Professionals preparing to assume management positions=2E It wil=
l help participants to develop effective customer service strategy, desig=
n and implement systems that are customer centric and aligned with indust=
ry best practices=2E | | =
tr> =0D=0A=0D=0A=0D=0A=0D=0A| FINANCIAL ESS=
ENTIALS FOR NON-FINANCIAL PROFESSIONALS (28 =26amp; 29)=
strong>=
font>=
=
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img border=3D=220=22 alt=3D=22=22 src=3D=22http://www=2Eenewsletter1=2Eco=
m/uploads/Member/smartkalai/2011/shadow=2Egif=22 width=3D=22100=25=22 hei=
ght=3D=226=22 /> | =0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A=0D=0A=0D=0A=0D=0AThis workshop is designed for Business Managers and Entrep=
reneurs from diverse industries to get a firm grasp on the numbers side o=
f their business=2E The primary goal is to help them develop sound financ=
ial knowledge to read and understand financial reports; helping them lead=
their organization successfully in the highly competitive globalized bus=
iness arena | | =
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tr>=0D=0A | =0D=0A=0D=0A=
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strong style=3D=22color: =23ffffff; font-weight: 400=22><=
/td> | =0D=0A=0D=0A | =0D=0A =0D=0A | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0ASupervis=
ory Management And Resource Training B-13-5, Megan Avenue II, Jalan Yap Kwan Seng, 50470 Kuala =
Lumpur=2E Tel: 603 2166 =
4587=26nbsp;Fax: 603 2166 5621=26nbsp;Website: www=2Esmart-=
my=2Ecom | | =0D=0A=
=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=
=0D=0A=0D=0A| Subscri=
be to our FREE Newsletter =26amp; Event Alert - Sign Up now=21 | =0D=0AUnsubscribe from mailing list<=
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