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Date: Mon, 09 Apr 2012 07:38:05 +0800
Subject: APRIL TRAINING LIST
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Content preview: Smart Workshop APRIL TRAINING LIST ADMINISTRATIVE & CLERICAL
SKILLS DEVELOPMENT TOWARDS PRODUCTIVITY (4 & 5) With the increased sophistication
and development of businesses today, there is greater need for qualified
personnel in the clerical areas of office occupations. Typically, the clerical
and administrative function of a company appears to command less attention
from management than the other functions in the organization. Management
must be aware of the vital support they provide in today’s modern automated
workplace. The role of clerical and administrative support should not be
underestimated. Their support contributes towards the smooth running of business
operations as well as continuous growth of the business. Thus, it is absolutely
crucial to invest in the development of clerical and administrative staff
so that they equipped with the necessary skills and knowledge to perform
their varied duties STRATEGIC PROCUREMENT MANAGEMENT & VENDOR NEGOTIATION
SKILLS (4 & 5) Purchasing is a process. Purchasers should be exposed to the
necessary specific steps taken at each stage to ensure the maximum benefit
for their organization. This course will focus on the important challenge
faced by those responsible for making purchases,that is establishing and
maintaining their reputation as a strong and experienced buyer. Buyers will
also discover skilful ways to make suppliers appreciate their business and
reduce the burden of administrative paperwork. This course will also help
participants learn masterful negotiating and purchasing techniques used by
the most sophisticated and effective buyers in the business. Finally as a
buyer you will sound like a professional no matter what you are buying TRAIN
THE TRAINER (4 & 5) Team leaders and managers are required to develop and
train others. In fact many employees have a responsibility for training others,
whether it be in work processes, company policies, induction, health and
safety etc. Training needs to be a systematic process which begins with analysing
the training requirement in the [...]
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<=21-- pic/eqtoblank=2Egif?id=3D133796226 -->  |
=
=0D=0A=0D=0A<=
head>=0D=0A=0D=0A=0D=0ASmart Workshop=0D=0A=0D=0A=
=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A <=
font face=3D=22Arial=22>APRIL=26nbsp;=
TRAINING LIST | =0D=0A=0D=0A | | =0D=0A<=
tr>=0D=0A=0D=0A | =0D=0A | =0D=
=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| <=
a href=3D=22http://www=2Esmart-my=2Ecom/wp-content/uploads/2012/03/Admini=
strativeClerical=2Epdf=22><=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22>ADMINISTRATIVE =26amp; CLERI=
CAL SKILLS DEVELOPMENT TOWARDS PRODUCTIVITY (4 =26amp; 5)=
| =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A With the increased sophistication and development=
of businesses today, there is greater need for qualified personnel in th=
e clerical areas of office occupations=2E=26nbsp; Typically, the clerical=
and administrative function of a company appears to command less attenti=
on from management than the other functions in the organization=2E Manage=
ment must be aware of the vital support they provide in today=26=238217;s=
modern automated workplace=2E The role of clerical and administrative su=
pport should not be underestimated=2E Their support contributes towards t=
he smooth running of business operations as well as continuous growth of =
the business=2E Thus, it is absolutely crucial to invest in the developme=
nt of clerical and administrative staff so that they equipped with the ne=
cessary skills and knowledge to perform their varied duties=
| | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22>STRATEGIC PROCUREMENT MANAGEMENT =26amp; VE=
NDOR NEGOTIATION SKILLS (4 =26amp; 5)=
| =0D=0A=0D=0A| <=
img border=3D=220=22 alt=3D=22=22 src=3D=22http://www=2Eenewsletter1=2Eco=
m/uploads/Member/smartkalai/2011/shadow=2Egif=22 width=3D=22100=25=22 hei=
ght=3D=226=22 /> | =0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A=0D=0A| =0D=0A Purchasing is a process=2E Purchasers should be exposed to the nece=
ssary specific steps taken at each stage to ensure the maximum benefit fo=
r their organization=2E This course will focus on the important challenge=
faced by those responsible for making purchases,that is establishing and=
maintaining their reputation as a strong and experienced buyer=2E Buyers=
will also discover skilful ways to make suppliers appreciate their busin=
ess and reduce the burden of administrative paperwork=2E This course will=
also help participants learn masterful negotiating and purchasing techni=
ques used by the most sophisticated and effective buyers in the business=2E=
Finally as a buyer you will sound like a professional no matter what you=
are buying | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22>TRAIN THE TRAINER (4 =26amp; 5=
) | =0D=
=0A=0D=0A![3D=22=22]() | =0D=0A=
=0D=0A=0D=
=0A=0D=0A=0D=0A=0D=0A| =0D=0A Team leaders and managers ar=
e required to develop and train others=2E In fact many employees have a r=
esponsibility for training others, whether it be in work processes, compa=
ny policies, induction, health and safety etc=2E
Training needs to be a systematic process which b=
egins with analysing the training requirement in the context of business =
demands, and leads on to designing and delivering appropriate training so=
lutions and evaluating the relevance of the learning to the organisationa=
l needs=2E This 2-day program will introduce you to the training principl=
es and process, guide you through each stage and equip you with the commu=
nication and presentation skills to be effective trainers | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22>PENGURUSAN MASA =
DAN STRES (TEKANAN) BERKESAN (6)=
| =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=
=0A=0D=0A=0D=0A| =0D=0A Success used to be measured by what we knew, or how s=
mart we were=2E But today it=26=238217;s how we handle ourselves and our =
relationships=2E This fun-filled 2 days seminar is especially structured =
to look at your inner self, what you are capable of achieving both person=
ally and professionally, what are the factors that hinder us from moving =
ahead and how we can overcome them=2E In addition, professionals in any o=
rganization must communicate well, both orally and in writing, internally=
and externally, to people at many levels and from a variety of backgroun=
ds=2E This can include passing on and receiving information, motivating, =
persuading and influencing, and handling interpersonal relationships=2E T=
his program will introduce you to some of those effective techniques in a=
practical and fun approach=2E This workshop also provides delegates with=
communication tools and techniques to substantially enhance their perfor=
mance and results=2E At the end of the event, delegates will be able to g=
enerate ideas and solutions to problems=2E It uses individual exercises, =
games, video presentation and group discussions to emphasize the various =
topics of learning=2E | | <=
/tr> =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=
=0D=0A =0D=0A | =0D=0A<=
tr>=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Selagi pekerjaan anda ada hub=
ung kait dengan manusia yang memerlukan interaksi dan komunikasi sama ada=
dalam bentuk pengurusan pentadbiran atau sebagai=26nbsp; memberi nasihat=
serta dorongan, maka program ini sesuai sebagai satu alternatif daripada=
pelbagai pendekatan untuk menjadi seorang pekerja yang mahir di dalam ko=
munikasi yang efektif, disamping memberikan pulangan yang maksima kepada =
pengurusan | | =0D=0A=0D=0A=0D=0A=0D=0A| OSH HAZARD=
S =26amp; RISK ASSESSMENT CONTROL (9 =26amp; 10)=
| =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A<=
tbody>=0D=0A=0D=0A| =0D=0A This course is designed for the industries to identify the =
Safety =26amp; Health hazards associated with their routine and non-routi=
ne activities=2E Upon identifying hazards, safety =26amp; health risks as=
sociated with the hazards will be assessed, taking into consideration the=
current control measures=2E Significant risks will then, need to be deal=
t with=2E This course is suitable for any type of industries and is highl=
y recommended for organisations which have the intention to get OHSAS 180=
01 Certification | | <=
/tbody> =0D=0A=0D=0A=0D=0A=0D=0A| EPF ACTS (2DAYS) , SOCSO ACTS (1DAY) (9, 10 =26amp; 12) | =0D=0A=
=0D=0A | =0D=0A=0D=0A=
| =0D=0A<=
table border=3D=220=22 cellspacing=3D=220=22 cellpadding=3D=220=22 width=3D=
=22100=25=22>=0D=0A | =0D=0A=0D=0A| =0D=0A This series of HR workshop will be ve=
ry informative and give strong emphasis on the concerns and issues of emp=
loyers in regard to the EPF =26amp; SOCSO=2E The workshop will systematic=
ally cover all the =26=238216;must know=26=238217; facts from the registr=
ation process to employers liability and offences=2E Key issues to be cov=
ered include:
=26=238226; Present coverage of the EPF =26amp; SOCSO =
and its latest amendments
=26=238226; Statutory provision governing =
EPF / SOCSO liability
=26=238226; Latest amendments to the provisio=
ns governing EPF withdrawals
=26=238226; Complying with the require=
ments of the law
=26=238226; Non-compliance =26=238211; Detection of=
offence and penalties
=26=238226; Examine the practical issues and =
the inherent complexities | | =0D=0A=0D=0A=0D=0A=0D=0A=
| MEAS=
URING THE WAREHOUSING COSTS: RE-ENGINEERING THE PROCESS AND REALIGNING ST=
RATEGIES (16 =26amp; 17)<=
/strong> | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=
| =0D=0A Warehou=
sing is an important link in the total supply chain efficiency=2E While i=
ts importance is understood, many are still in the dark on how to measure=
its efficiency, specifically, cost efficiencies=2E Costs will be incurre=
d in operating a warehouse=2E In most cases these costs are quite obvious=
like; rental, labor, energy, insurance, etc=2E, but there are costs that=
are not that clear to many=2E These are costs that are hidden from most =
financial analysis and subsequently the effectiveness of it=2E Costs are =
very different between a manual process and a computerized system=2E Trad=
itionally, many warehouses are very manual process oriented=2E While this=
is changing to computerized systems, it is done at a very slow pace=2E A=
Warehouse Management System, not only provide the impetus to cost effici=
encies, it also provides benefits to process improvements, supply chain e=
fficiencies and improve overall management of inventories=2E WMS may soun=
d rosy, but the costs will have to be looked at=2E Does it justify invest=
ment in such a system? This and various other cost elements are addressed=
in this program | | <=
/tbody> =0D=0A=0D=0A=0D=0A=0D=0A| <=
strong style=3D=22font-size: 10pt; font-weight: 400=22>WINNING =26amp; RE=
TAINING CUSTOMER WITH RELATIONSHIP MARKETING (16 =26amp; 17) | =0D=0A=0D=0A<=
td valign=3D=22top=22> =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A =
<=
span style=3D=22font-family: Arial; color: black; font-size: 10pt; mso-an=
si-language: EN; mso-fareast-language: JA; mso-fareast-font-family: =27MS=
Mincho=27=22 lang=3D=22EN=22>This highly interactive and non-technical c=
ourse highlights the importance of relationship marketing, their inter-dy=
namics and the powerful strategies that makes it work=2E It also shows ho=
w organizations and businesses grow by winning more customers and improve=
customer loyalty through relationship marketing methodologies=2E Organiz=
ations and the participants alike will definitely find this dynamic and e=
ntertaining course an enriching experience and gain strong competitive ad=
vantage | | =0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A | =0D=0A=
=0D=0A | =0D=0A=0D=0A=
| =0D=0A<=
table border=3D=220=22 cellspacing=3D=220=22 cellpadding=3D=220=22 width=3D=
=22100=25=22>=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=26=238220;I truly believe that we all know ho=
w to manage our stress; we just don=26=238217;t have the time to do it=2E=
=26=238221;
=26=238220;When I was studying engineering my goal was t=
o improve the world for every one=2E=26nbsp; Now I=26=238217;m the boss o=
f a big department, and my goal is to get through that stack of papers by=
4 PM=2E=26=238221;
=26=238220;Stress motivates me, gets me to do th=
ings and push myself=26=238230; I work well under stress=26=238230;=26=23=
8221;
=26=238220;Figuring things out, working on hard solutions alon=
e and with others can be very stressful, until the revelation comes, the =
solution arrives, the miracle is born=26=238230;=26=238221;
These ar=
e some of the conclusions created before, during and after the course, as=
the focus was on understanding the term stress and how to make it our pa=
rtner=2E=26nbsp; The partnership is not always easy as stress in differen=
t forms can pull us out of balance, though the overarching direction and =
desired destination can often repay our efforts as creativity is unleashe=
d, lessons are learned and inspiration is experienced alone and among the=
team members doing the creative implementation=2E
This 2 day semina=
r with a follow-up session about 30 days later, allows you to take a look=
at stress as the =26=238216;elephant in the room=26=238217; that some co=
nsider an embarrassment and others a bother=2E=26nbsp; Yet, it=26=238217;=
s a part of us with a purpose, and, as it is understood from physical, me=
ntal, social and creative-potential perspectives, it can be the force tha=
t brings us =26=238216;out of the box=26=238217; in our thinking, and all=
ows us to bring the spirit of reinvention and innovation back with us, wh=
ether it=26=238217;s time to reinvent and innovate or just to tweak that =
sweet spot, to make magical change=2E | =0D=0A=0D=
=0A=0D=0A=0D=0A| =0D=0A | =0D=0A=0D=0A =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Laws keep changing as time goes by=2E As vario=
us decisions are made in the Labour, Industrial, Federal, Supreme, High C=
ourts and Court of Appeal, the latest updates of the Employment and Indus=
trial Courts awards in particular are difficult to keep track=2E Personne=
l practitioners who are very busy with other Human Resource functions wil=
l need to find time to keep up with the ever changing Laws of Malaysia in=
order to be efficient and effective in carrying out their day to day wor=
k | | =
=0D=0A=0D=0A=0D=0A=0D=0A| WHY PROJE=
CT FAIL DUE TO PLANNING ISSUES (18 =26amp; 19)=
| =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A Today, projects across different industries are facing failu=
re here in Malaysia and worldwide=2E Statistics from professional surveys=
show a variety of reasons as the failure cause=2E And in some cases, the=
percentage can be more than 50=25=2E Two facts are clear in this current=
project decade=2E Firstly, project owners would like projects finished a=
s soon as possible and for the lowest budget possible=2E This is very oft=
en not possible as there will be trade-offs=2E Secondly, many projects ar=
e carried out by project staff who are not following proper project manag=
ement methodology=2E Today=26=238217;s projects may be led by professiona=
ls with experience=2E But today=26=238217;s project environment is such t=
hat without usage of proper tools and techniques =26=238211; many project=
s head for failure even before the implementation kicks off=2E The projec=
t management methodology that we share in our training is time-tested and=
based completely on international best practices=2E The earliest tool =26=
=238211; when project management as a science was born =26=238211; is fro=
m the late 1950s
THIS IS A COURSE THAT DISCUSSES 5 KEY FAILURES DUE =
TO PROJECT PLANNING ISSUES- WORLDWIDE AND ACROSS INDUSTRIES=2E
WITH =
THAT, WE TRAIN YOU TO USE TOOLS AND TECHNIQUES- FROM INTERNATIONAL BEST P=
RACTICES -THAT PROVIDE FOR PROJECT RESTORATION AND PROJECT SUCCESS=
| | =0D=0A=0D=0A=0D=0A=0D=0A| HANDLING CUSTOMER COMPLAINTS AND MAN=
AGING SERVICE RECOVERY (20) | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A| =0D=0A Cus=
tomers are becoming more educated, demanding and aware of the availabilit=
y of goods and services in the market=2E Providing excellent service cons=
istently is not only the key factor of success of the organization but wi=
ll also bring about long term profitability=2E At the end of this worksho=
p, participants will be able to understand the needs and desires of the c=
ustomer and place these needs at the heart of the business by integrating=
them with the organization=26=238217;s strategy, people, business proces=
ses and technology=2E This programme will explore the key elements of ser=
vice that participants can strive and sustain service excellence that is =
expected by their customers=2E Analyzing customer complaints and solving =
them to the specific needs saves an organization from attempting to solve=
through dubious approaches | =0D=0A=0D=0A=0D=0A=0D=
=0A| <=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22>TRAININ=
G NEEDS ANALYSIS =26amp; TRAINING EVALUATION (23 =26amp; 24) | =0D=0A=0D=0A<=
td valign=3D=22top=22> =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A =
<=
span style=3D=22font-family: Arial; color: black; font-size: 10pt; mso-an=
si-language: EN; mso-fareast-language: JA; mso-fareast-font-family: =27MS=
Mincho=27=22 lang=3D=22EN=22>To ensure that all Training Solutions recom=
mended, are aligned to support critical business issues and help overcome=
strategic =26amp; =26=238216;competency-based=26=238217; performance Iss=
ues=2E | | =0D=0A=0D=0A=0D=0A=0D=0A| <=
a href=3D=22http://www=2Esmart-my=2Ecom/wp-content/uploads/2012/03/Buildi=
ngPowerfulScalableBrands=2Epdf=22><=
strong style=3D=22font-size: 10pt; font-weight: 400=22>BUILDING POWERFUL =
SCALABLE BRANDS THAT INSPIRE CUSTOMER AFFINITY AND DELIVER ROI (23 =26amp=
; 24)=
| =0D=0A =0D=0A | =0D=0A<=
tr>=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A =26=238220;Know that you will=
immensely benefit from the incredible range of case studies and proof-po=
ints that you will hear as well as have the opportunity to discuss during=
this workshop=21 That=26=238217;s my Brand Promise=21=26=238221; Raghuna=
th, Workshop Leader=2E A Scalable Brand has the tendency to take-on other=
brands as well as offer more than meets the eye=2E To begin with, it mus=
t have the capacity to engage and excite customers beyond its fundamental=
properties: both physical and psychological=2E=26nbsp; However, scalable=
brands that trigger customer interest or inspire any semblance of loyalt=
y must be crafted sensibly from the very beginning=2E A number of pertine=
nt elements must be addressed and analysed even before the brand begins t=
o take shape=2E More importantly, the consideration of both internal and =
external influences and key success factors must be addressed in order to=
build potent scalable brands=2E This workshop will demonstrate how power=
ful scalable brands that inspire customer affinity and loyalty can be bui=
lt; through interesting not-to-be-missed proof-points and case studies=21=
| | =0D=
=0A=0D=0A=0D=0A=0D=0A| ISU ISU CUKAI PENGGAJIAN =26=2382=
11; IMPAK ATAS MAJIKAN =26amp; PEKERJA (25 =26amp; 26) | =0D=0A=0D=0A | =0D=0A=0D=0A=0D=0A=
=0D=0A=0D=0A=0D=0A| =0D=0A Kos menjalankan perniagaan semakin meningkat, dan =
syarikat semasa terpaksa mengkajisemula kos berhubung pekerja dan kesanny=
a ke atas hasil organisasi=2E Antara aspek yang paling penting dalam hal =
ini adalah cukai berkaitan pekerjaan dan kesannya ke atas syarikat serta =
pekerjanya=2EPemahaman dan perebutan peruntukan cukai yang pelbagai dapat=
mencipta nilai tambahan melalui pengoptimuman simpanan cukai bagi majika=
n serta pekerja=2E Struktur ganjaran pekerja harus dikaji semula dari mas=
a ke masa untuk memastikan bahawa ia efektif dari segi cukai dan bermotiv=
asi=2ESeminar ini bertumpu kepada kajian isu praktikal yang timbul dalam =
penstrukturan pakej ganjaran efektif dari segi kos yang akan menenangkan =
serta memuaskan hati majikan dan pekerja=2E Ia juga merupakan peluang unt=
uk anda mempelajari, memahami, mengaplikasi dan mengurus isu-isu perancan=
gancukai yang relevan dalam situasi pekerjaan=2E Di samping itu, bengkel =
ini menyediakan kajian mendalam tentang pencukaian pekerja bergaji melalu=
i sesi menyeluruh khas tentang cara mereka =26=238220;pakej gaji=26=23822=
1; untuk eksekutif yang turut memanfaatkan syarikat | | =0D=0A=0D=
=0A=0D=0A=0D=0A| <=
a href=3D=22http://www=2Esmart-my=2Ecom/wp-content/uploads/2012/03/Gramma=
rforBetterBusEng=2Epdf=22><=
font style=3D=22font-family: Arial Black; font-size: 14px=22 color=3D=22=23=
ffffff=22>GRAMMAR FOR BETTER BUSINESS =
ENGLISH (26) | =0D=0A=0D=0A | =0D=
=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A This course is designed f=
or lower intermediate proficiency candidates who have a near native like =
command but lack the grammatical competence to perform well especially in=
the written form in the business world It is in the field of written com=
munication that flaws in the use of language are clearly seen and more so=
apparent when grammatical mistakes occur=2E
The course aimed at tho=
se who have some ability to use the language but, due to lack of reading,=
fail to show true competence in the written genre=2E It offers a basic e=
lemental and instrumental level of study and represents an overview to a =
better world and command of the language=2E
The course is designed, =
taking into account the potential diversity of age, linguistic and cultur=
al background of the candidates=2E=26nbsp; The major components of the co=
urse would be centered on reading and writing in business communication t=
hrough which the mechanics on the workings of the language will be clearl=
y seen=2E=26nbsp; It is my intention that through an integrated approach =
and methodology, candidates would realize that reading and writing form t=
he essential and the stepping stone towards self-development and improvem=
ent=2E Through the mechanics of business correspondence the elements of r=
eading and writing will be explored | =
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IXED ASSETS =26amp; CAPITAL EQUIPMENT MANAGEMENT AND TRACKING (26 =26amp;=
27)<=
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tr>=0D=0A=0D=0A=0D=0A=0D=0A=0D=0A| =0D=0A This course is designed to pr=
ovide a comprehensive understanding of how fixed assets and capital equip=
ments are managed, controlled, accounted for and subsequently disposed of=
f=2E In the process, participants will learn how the product life cycle c=
osting helps decide on acquisition strategies that are relevant and help =
the company invest in fixed assets in the most efficient manner | | =0D=
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=0D=0A | =0D=0A=0D=0A=0D=0A=0D=0A=0D=0A=0D=0ASupervisory Management And Resour=
ce Training
B-13-5, Me=
gan Avenue II, Jalan Yap Kwan Seng, 50470 Kuala Lumpur=2E
Tel: 603 2166 4587=26nbsp;Fax: 603 2166=
5621=26nbsp;Website: www=2Esmart-my=2Ecom<=
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