FM / queue

/home/wespack/etc/wespack.com.my/sales/boxtrapper/queue/

/home/wespack/etc/wespack.com.my/sales/boxtrapper/queue

Name	Size	Mode	Actions
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0fSCWqSXYkYX9F7FCijWT-1333595663.msg	22523	0660	edit dl rm
0oU3bFNM4NzPi5wI3cYsp-1333589286.msg	268220	0660	edit dl rm
1FLtiY9EfgM5lMPCG82Tx-1333895343.msg	5278	0660	edit dl rm
1hof120xgF_zOc5OP8_hm-1333073898.msg	7335	0660	edit dl rm
1IDPrTQ9XuoEObu7POmbs-1334213358.msg	63142	0660	edit dl rm
1Qh6NX_TgRViW3UD3UR3F-1333077584.msg	100795	0660	edit dl rm
1v3idQJBDNfDJ_AZsWvLK-1333615828.msg	21456	0660	edit dl rm
1Ypx8GlfgVJ7Uky94pixi-1333609572.msg	7338	0660	edit dl rm
2c8VD0NzGJTjPB5jes6Po-1333598163.msg	554820	0660	edit dl rm
2k_9I29Lub_CYbJbwoqP9-1333943482.msg	7630	0660	edit dl rm
2Nb9z0GjKwIORcbM8Rlzt-1333522782.msg	99364	0660	edit dl rm
2uhq6VTqxv934ByZtLEFE-1334211087.msg	89613	0660	edit dl rm
2zr25mSfm91PgvSg23Cas-1334037924.msg	71153	0660	edit dl rm
3DvYVYJNfYeFyHwDuo4bp-1334218768.msg	87106	0660	edit dl rm
3MLGEGtjeQgBGrhSedpTm-1333100968.msg	2525	0660	edit dl rm
3_t_UPbOAjN9EX7dDAnFd-1333439962.msg	89442	0660	edit dl rm
4CEK52cdimEDdAmAx7z_D-1333358340.msg	3776	0660	edit dl rm
4hEjUa8tlrKqC_Y9_MhWQ-1333608554.msg	71342	0660	edit dl rm
4HUJRFGVZRU9K6EiE2OEq-1333938568.msg	283722	0660	edit dl rm
4Kp1fD071LMJUG7epaCw1-1333602133.msg	41390	0660	edit dl rm
4l_MSXke6BdaPoHx11DGo-1334045795.msg	554831	0660	edit dl rm
4Q60BaftKPrwN_bc6DJ5T-1334318969.msg	377754	0660	edit dl rm
5h7omxxNQ9KSxfMkdzgcp-1334005993.msg	104835	0660	edit dl rm
5xEpU5TrOwRgygSwucEG0-1333973134.msg	2027	0660	edit dl rm
05_29zm76yYMJua0sYMCl-1333455340.msg	73480	0660	edit dl rm
6gD69MUXKPGuKNhtjcqO2-1333427478.msg	161117	0660	edit dl rm
6IBC5uAjf0f8oyqLHCabw-1333932270.msg	35493	0660	edit dl rm
6itS71xTQsRqbtOH1zVFY-1333998527.msg	694692	0660	edit dl rm
6tPIEd3JmwShHaZMEf90I-1333629082.msg	120788	0660	edit dl rm
6vDfnxSB6OnDSiLCxNkmP-1333609922.msg	11026	0660	edit dl rm
7kB7I6UUoSu6PL9FTeCoj-1333489099.msg	29195	0660	edit dl rm
7n8uBdWHP3IAo5P8TBoXO-1334302177.msg	96865	0660	edit dl rm
7rd1V5JoMjrlsXai9TY9w-1333038201.msg	108337	0660	edit dl rm
7SEHnEA2kvJLPGXTneUlI-1333681129.msg	9477	0660	edit dl rm
07wGFWPlETz_izs4vLgNA-1333562498.msg	76541	0660	edit dl rm
7xf4k8F8VopfsGrNvfMDV-1332985173.msg	717541	0660	edit dl rm
7Xo2kNWDMWKDAHI7LkATA-1334317567.msg	76021	0660	edit dl rm
7Y7dMbqdkhksKMbrv85Kw-1334194905.msg	283772	0660	edit dl rm
8JW6PBjlFCY5rE0wMIAN0-1333069298.msg	14335	0660	edit dl rm
8Kvk04ZXPhRQW7GZXgPNd-1333344519.msg	16823	0660	edit dl rm
8mwZ1ogaIFdaRhOMQj1PP-1333973760.msg	21745	0660	edit dl rm
8WfI_V57SewjdAM_U10Rh-1334134362.msg	21181	0660	edit dl rm
8XCa9kplVFkWiR4aZmBHS-1333505809.msg	4115	0660	edit dl rm
9aTU5INv0tLevkynHRt0r-1334024285.msg	76889	0660	edit dl rm
9ECxXIdQyeChAbinHEk3c-1333424694.msg	2730	0660	edit dl rm
9XBBUxfsW2R7h2WPD0Xa1-1333424360.msg	2729	0660	edit dl rm
9ZCGmumnT4ij0izwc2p69-1333343394.msg	11121	0660	edit dl rm
28VqRbys5rit_rlCB674t-1333167268.msg	156089	0660	edit dl rm
86C4PVk_etrCeahpcCk7H-1334219897.msg	372933	0660	edit dl rm
a2Mxz5PCFB8C2cNSvZx_u-1334027448.msg	3632	0660	edit dl rm
A4x3snppiWbks8GG5tR7q-1334292558.msg	89990	0660	edit dl rm
a7XNsrX87qkPfmAaDnet1-1333069842.msg	14049	0660	edit dl rm
aeVxC3XhvVd2rqvj5DvPw-1333323607.msg	43156	0660	edit dl rm
aFAZIswJmM5MNncT18InQ-1334008281.msg	13550	0660	edit dl rm
AGoSOJfz9DwvQHHdC1KcE-1333571055.msg	45470	0660	edit dl rm
ajJ0jEMUvZN7ztQVs7ntV-1333992279.msg	20398	0660	edit dl rm
Ak3W01oSxxc_SR17o_pEA-1333105466.msg	40977	0660	edit dl rm
AlA2Awf5Tov010zDBEHdR-1333501898.msg	8380	0660	edit dl rm
ANolc2DzyLIrEt233qP98-1333353791.msg	3858	0660	edit dl rm
ap8sVqb5ffwR1kvS7KQSe-1334187041.msg	36765	0660	edit dl rm
aPqFjxdLnNyvrrRVHzuUX-1333518020.msg	2074115	0660	edit dl rm
aRjI7mfakwVExgxEXYVBK-1332983191.msg	5000	0660	edit dl rm
asjCeEjNm_FQ9r9HUvw8g-1333181813.msg	40322	0660	edit dl rm
AucS_ZaHyZ8Ei6jqO2NfQ-1334034822.msg	82853	0660	edit dl rm
b1o32KfgmEbdWqN6VHhFN-1333327854.msg	283768	0660	edit dl rm
B55AGeq8e5e8jHYMIxKRd-1333023548.msg	8318	0660	edit dl rm
BDHZNibzmCTSUaqssvwyF-1333383533.msg	240668	0660	edit dl rm
bDtFCBvwIeVvLVXHSs83l-1332990152.msg	92531	0660	edit dl rm
BgBRZh5Ar15jMCTriiL70-1333340988.msg	122096	0660	edit dl rm
bixUZ1e_Ipkpongkfbm8w-1334027518.msg	8669	0660	edit dl rm
BjTwq01mWmYqYRqauCsmd-1333605806.msg	4099	0660	edit dl rm
Bkp7DEtPm3nL1gM1jLJ_Z-1333628867.msg	3589	0660	edit dl rm
Bqp63wBETukU3ig8YlzjT-1333389382.msg	262086	0660	edit dl rm
brebaNJQtoTNp_WUEdwUA-1334008285.msg	14583	0660	edit dl rm
BSOcc9aDvtyY6T2O8KbRW-1333624853.msg	17359	0660	edit dl rm
ByKstnhUAWFbrwjHnwRZG-1334049152.msg	76969	0660	edit dl rm
bYT8ZYVu4TzVrhzW0Gigz-1334297455.msg	8116	0660	edit dl rm
bYvz5URYYisiTyU0gVcGd-1333939259.msg	287727	0660	edit dl rm
bZBR2kRd2NtCXKaX89QvR-1333064879.msg	38513	0660	edit dl rm
C7O1KUVPnOm8uwjfKd59i-1333486190.msg	48346	0660	edit dl rm
C8HS9o5qVFe2rIzAlxOQi-1333370208.msg	47171	0660	edit dl rm
c53CXqYxuXyg6arZ7H22c-1333424474.msg	2734	0660	edit dl rm
Cckn9l2fqpRdeoCq7HbaT-1334247286.msg	151543	0660	edit dl rm
ce2sNxJPvQtLHP0OkEuPb-1333597411.msg	10010	0660	edit dl rm
CIRdQPJBaPgYzeVvTTFr5-1333688121.msg	62937	0660	edit dl rm
cOHZonR_4C8CHyCvNMW2H-1332997217.msg	7439	0660	edit dl rm
cQlZf63cOeGz4si0mK5Hr-1333116571.msg	89499	0660	edit dl rm
cWTi1Dbh_ua35FMxPeKhC-1334213590.msg	92192	0660	edit dl rm
dE7cwW17gvQs2oT6ZLmob-1332982314.msg	283757	0660	edit dl rm
DEHM6WRdHfXCc5Nv0zx0u-1333133939.msg	22459	0660	edit dl rm
dfYcafTkkuZ97S6VsBLTQ-1334307454.msg	106699	0660	edit dl rm
DGq_vf_IfFcfoGgcb4j4A-1333323541.msg	32840	0660	edit dl rm
dI4aJwIDT9Wxm_EsGewUs-1333438956.msg	13485	0660	edit dl rm
dPw84S4ddxMG5lb1XIWy6-1333415511.msg	236674	0660	edit dl rm
dsacjLU2QWsLXxmkRFYou-1334021711.msg	285977	0660	edit dl rm
dsMJdmhpkj8hJ_A5qqvJx-1333525175.msg	4044	0660	edit dl rm
DtgETtd0JER6av4bWB4h2-1334192523.msg	3586978	0660	edit dl rm
DUGXGKxTJZbkBYr8r1qh8-1333178499.msg	595515	0660	edit dl rm
Dv5o6YZWZY0sb2WzFzq2s-1333677195.msg	271581	0660	edit dl rm
e4eAuBPngTjVA35yJFKVa-1333937265.msg	14646	0660	edit dl rm
E5H3OrVD3XXMeUEncNRzR-1333422801.msg	7917	0660	edit dl rm
eByZLDNuge2msR8RPdtwr-1333712614.msg	81859	0660	edit dl rm
ECxB8kxLIXYuQQTBdUA7U-1334024414.msg	13699	0660	edit dl rm
eG6jjyYi1THgIsw9ZpcUD-1333213918.msg	32102	0660	edit dl rm
eHbrDIiC2KFMWGx_z5ENt-1334058539.msg	34236	0660	edit dl rm
EifTVsXpexJaunCHwdUtF-1333307849.msg	105116	0660	edit dl rm
EIJmIupEOitVMstnuh6DD-1333914223.msg	104249	0660	edit dl rm
EKHH6xGwiNpfbQRSrkfKp-1333188581.msg	46807	0660	edit dl rm
eMS3hy0i0z3h3c27xrMYI-1333581017.msg	91683	0660	edit dl rm
eQSRzPyBbqjZ9DwC7pY4H-1333622824.msg	373389	0660	edit dl rm
EsYLJyzOsWiWMK5NrV8_8-1333355384.msg	224191	0660	edit dl rm
EUb1oKKwl0k8GjkEEtW39-1333625924.msg	95172	0660	edit dl rm
EUcKzuvcFPssbRiGuDecS-1334284271.msg	66846	0660	edit dl rm
EUUoON5HirTTraIWBWsaE-1334040717.msg	8185	0660	edit dl rm
evAdwOHNE9bVIW1TMVS0G-1334205775.msg	33639	0660	edit dl rm
EwBHG5V0OiVwitSvPla6P-1333416274.msg	283768	0660	edit dl rm
eXfuDL0rfE_KisbeC9pfD-1333355125.msg	4441	0660	edit dl rm
F0bLnIQTb5GPa17KLTrIA-1333074725.msg	46540	0660	edit dl rm
f2666F3fLu5qWP3vUu2tK-1333164656.msg	1000767	0660	edit dl rm
fBiElW0PYZLiraPk2gFbv-1333114262.msg	28831	0660	edit dl rm
FDUBmYBxzjD0wGuXFyAtf-1333623894.msg	149343	0660	edit dl rm
FfblM1WHiST0TQLqpm_TW-1333463882.msg	5290	0660	edit dl rm
ffk7q2e_zyfuUX9SFAzdw-1333082240.msg	49237	0660	edit dl rm
fIEySnCik6EC1W5PC4ncj-1334145765.msg	6514	0660	edit dl rm
Fm2lbRGN6BSviFBFU0iDL-1333588637.msg	283722	0660	edit dl rm
FO0rg6ei6pwhowrKQ9HTK-1333943927.msg	3005947	0660	edit dl rm
Fw9SVCoRVOLQo8NfyFyjm-1333976748.msg	479873	0660	edit dl rm
FwBlXBO2MDkVG47pEwBXf-1333528725.msg	177837	0660	edit dl rm
FWF5Jv5xWXt1acMdaI7mQ-1333802561.msg	13023	0660	edit dl rm
g31YUGY4hgj18D49yhCmH-1334049374.msg	12311	0660	edit dl rm
gCeqotJtPIKhsD0D_Zlas-1334030132.msg	9665	0660	edit dl rm
GDdY3KxGFdt7pOzQMhNhq-1334264308.msg	38226	0660	edit dl rm
GeO5ydatuk7vbm0nDjbUF-1333011170.msg	9375	0660	edit dl rm
GjjmlFhFjmObPZDuZylLn-1333681732.msg	26392	0660	edit dl rm
GkoEsH7GLWTDFMQiJVGc5-1333952204.msg	19230	0660	edit dl rm
GmYxRHdV2DkttIM5qrEo0-1333019355.msg	38747	0660	edit dl rm
gQnjWmpA9VE_PWG3q4F9n-1334324661.msg	7985	0660	edit dl rm
GXkaP1EnMX3ZLYCgkM_bV-1334286878.msg	81388	0660	edit dl rm
gyOoxNykmWfnviUOP_He_-1333284743.msg	176157	0660	edit dl rm
H0OJZjRw2veXm5AkIgYu3-1334319448.msg	39274	0660	edit dl rm
H7mp46QLoxbZENTlsadC9-1333539761.msg	5298	0660	edit dl rm
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hAJWi8yHmoNytZtGhKhLg-1334026450.msg	18119	0660	edit dl rm
HBScVZS54Cg44mXHpmsiA-1334014014.msg	36726	0660	edit dl rm
hexAP2szveeqMRuj2FVu9-1332998028.msg	37259	0660	edit dl rm
HfwoAyoE7iNSPG46uCa0R-1333279600.msg	48716	0660	edit dl rm
hj1WBtp76vgttTqND5JY_-1333560069.msg	203914	0660	edit dl rm
HMnVk3PZ5Amb9aWQVNKp3-1333605403.msg	7369	0660	edit dl rm
hRwdYPeRkGNP_oR3kqWd7-1333075014.msg	756963	0660	edit dl rm
I3qyppk9BfNVPeemTdaQE-1334329609.msg	240970	0660	edit dl rm
iFG2yHkCxvLVj42wBk6NI-1334122510.msg	2667600	0660	edit dl rm
IFs0lgGvFCfuHWCGkKWgf-1333417663.msg	41433	0660	edit dl rm
iHoW7DbsCRxIIHIxISWWt-1334239311.msg	13181	0660	edit dl rm
ihr40Luzhj4eHAmn2mtG6-1333559575.msg	91243	0660	edit dl rm
iOfLEKhZz1Qkq4oAxAoaa-1333387685.msg	114121	0660	edit dl rm
IOt8fgw6pMsACL7oK1ZiK-1333612947.msg	20799	0660	edit dl rm
iOZQc0El53DueV9ARhdtE-1333006438.msg	53332	0660	edit dl rm
IPOQhEum4CfQozNKPPX5h-1334199092.msg	63136	0660	edit dl rm
iuKCJ0iDTOmCZusrzXffE-1334214022.msg	155973	0660	edit dl rm
IYYwHytcO7VZfWLX12BUn-1333192011.msg	83070	0660	edit dl rm
jA9mqAKVqxwhpidUUEZ2W-1333941698.msg	4111	0660	edit dl rm
jMf_PzN5ZCqTHDQOBmnbC-1334110169.msg	10948	0660	edit dl rm
JMvfGMg_q7THle1FlUw_g-1333378663.msg	2821605	0660	edit dl rm
JrVQhwxq8j7MPHyA12xa1-1334027603.msg	246724	0660	edit dl rm
Ke7qkDvWI0_WUb6JcjfIm-1334046698.msg	222252	0660	edit dl rm
KHaxApREnAauz_d7MfVYJ-1334029789.msg	17609	0660	edit dl rm
KjIGETzlEHi54qbbJ7MPe-1333500402.msg	79200	0660	edit dl rm
Kkoqrku4_l_8lOO8c7U69-1334211006.msg	170843	0660	edit dl rm
KRfLZZn12aQvmOm_ZHVg_-1333479984.msg	93487	0660	edit dl rm
KrRbWpvWplBOf0v_EReva-1333579673.msg	49522	0660	edit dl rm
KvtvYcd4juV06lRit7wxf-1334052085.msg	79031	0660	edit dl rm
KWbioRLxL4QwnI_oKx4sC-1334237200.msg	10315	0660	edit dl rm
KYGmt0_R1_CzqRVtQlzIc-1334252436.msg	107923	0660	edit dl rm
KZzvjxjTBybb90k1ubcoY-1333594993.msg	733956	0660	edit dl rm
L5xNYTuTPX15vP6OemDea-1333073930.msg	5410	0660	edit dl rm
LDm7JICB05QMaNHlo5ROz-1334006708.msg	146397	0660	edit dl rm
LEgVNG09oQOmxT8S1bQX4-1333290946.msg	737190	0660	edit dl rm
lEQRPMqDgeN6sZ9SrktmQ-1333168647.msg	145951	0660	edit dl rm
leuZJURnc9af6o8YdaY5j-1333024681.msg	119463	0660	edit dl rm
lksk_SGRXBJG2y9Q0FOVs-1333494098.msg	44338	0660	edit dl rm
Lkzif2f8mXn8gJEYj6SlE-1333009445.msg	52889	0660	edit dl rm
LlTzzCcTmZk5BNkQXYf0T-1334088040.msg	444930	0660	edit dl rm
Lo9LW7alGkXYpB0z8eLoH-1333678427.msg	3878	0660	edit dl rm
lSjCk28UejxxIn3JC0ojs-1334041818.msg	5882	0660	edit dl rm
lZ7AEMsGa2AIpDiJ8ZtjY-1333494049.msg	35735	0660	edit dl rm
M1BenFTqmRaGU4KMdmhDH-1333570039.msg	107819	0660	edit dl rm
m2zIL01ozCJw_TNOuPBDm-1333427862.msg	81669	0660	edit dl rm
M5xSMUJoqxIXD4TgP4taH-1334052309.msg	182959	0660	edit dl rm
M8mdd_2FAB8lXCsNxHl17-1334194745.msg	2918205	0660	edit dl rm
MC7g58Mrp8zZw9SG8JTRe-1333076734.msg	226638	0660	edit dl rm
ME0bBG_59oDUX7y76Pk09-1333361678.msg	35168	0660	edit dl rm
MehY0ntaxQDuJLefTwVhz-1333092385.msg	169975	0660	edit dl rm
moUiEls06MtbMFoJy8WVv-1334194802.msg	226714	0660	edit dl rm
MudK_o0vBb_gFbWRMNVmd-1334190277.msg	3585774	0660	edit dl rm
N1sI8SsPn27PHkx1APeFP-1334237014.msg	34777	0660	edit dl rm
N7NjAc29m7tbDMzKBVqJo-1333250841.msg	415363	0660	edit dl rm
N8LrhwwUgtYOS0MoHODZ9-1334023999.msg	8498	0660	edit dl rm
N29EHWe2lBPwDaxXXAXEn-1333694450.msg	6290	0660	edit dl rm
NArb9J2ust7d5YI_HxSpt-1333446699.msg	196803	0660	edit dl rm
nDYHVQNFo4Hs1spegi9Fz-1333654364.msg	57146	0660	edit dl rm
nlM00EitSDfKDpaOWTdcB-1334287301.msg	65310	0660	edit dl rm
NLpZWc0Dq2_jLIDNa9wle-1334128779.msg	82058	0660	edit dl rm
npa0e2VrF2MvVRjiSe42_-1333418497.msg	34690	0660	edit dl rm
nrvIzHC_RYti_WDrxNdOB-1333278742.msg	2729	0660	edit dl rm
nSl7NILLuB1l0bemcWSw7-1334074328.msg	48490	0660	edit dl rm
nSYcIEkqPYzxalnM2d6d_-1333059780.msg	32917	0660	edit dl rm
Nu01hysjwYBdph5LBdHz6-1333928386.msg	75985	0660	edit dl rm
nzGr12gnKAX6AN9znpijy-1333686477.msg	101452	0660	edit dl rm
O4GVZLf5KIpt960EIK0pu-1333038549.msg	26560	0660	edit dl rm
O4MdQfrO0gH5rvTX95KHy-1334027515.msg	20084	0660	edit dl rm
O26t31tA4dhIyuDhmxtA_-1333893273.msg	11674156	0660	edit dl rm
ObH9jDmS6u1uUH8ry8y5c-1333680300.msg	25709	0660	edit dl rm
oSYPRCheHknDQMCYeJyG2-1333951673.msg	6115	0660	edit dl rm
ov4UEGFavuHCACYG7TWwD-1333198568.msg	38520	0660	edit dl rm
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p3B5SYltXzqbxmDZfgRgb-1334282167.msg	35964	0660	edit dl rm
P6OJbPB0soqAKTSItfiRO-1334220844.msg	21194	0660	edit dl rm
P9qTUYlRg4HNRtjTdShx_-1333665037.msg	38906	0660	edit dl rm
PAOeGLUAITWuLoiDRKxWR-1333289463.msg	415371	0660	edit dl rm
PAPISqjgUqk8CAYM7dqLE-1333380274.msg	3525	0660	edit dl rm
PbJT3qoGcntvFX48GhI3X-1334195310.msg	19395	0660	edit dl rm
PdW9c8El2KKRvnavVbT6U-1333390960.msg	53373	0660	edit dl rm
pgaClvgbXVKHr3iKeG3KA-1333005561.msg	270577	0660	edit dl rm
piAKwzykWAH0HjaNLiW1B-1333939219.msg	3887	0660	edit dl rm
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ppIyer5b4_pDCgWryeOHG-1334246450.msg	2300	0660	edit dl rm
QBoFAJhig3xWKuk8V9vCn-1333381706.msg	781953	0660	edit dl rm
qG7UiHLrIqgyTSdW7Zc84-1334067750.msg	5416	0660	edit dl rm
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This is a multi-part message in MIME format.

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If this mail hasbeen sent to you by mistake or if you prefer not to rece=
ive any futureemails from us on Training Workshops announcements; please=
 forward thismail to us at   training@cxmgmt.com or cxmgmt@myjaring.net =
with"REMOVE" in the subject line. We apologize for any inconveniences ca=
used.  Thank you.
CXManagement Development
presents
ManagingChange to Achieve High Performance
23&amp; 24 May 2012

Holiday Villa,Subang Jaya
  (9am =965pm)WHO WILL BENEFIT
=B7           Mid and UpperLevel Managers
=B7           Executives,Supervisors,
=B7           Department/TeamLeaders
=B7           ProjectManagers
=B7           Anyone leading orfacing change in their organization COURS=
E OBJECTIVES

Afterthe training workshop, participants will be able to:

=B7        To providemanagement staff with the knowledge and skills to l=
ead, coach, support andprepare staff to cope with the today=92s challeng=
es with minimum disruptionand anxiety;

=B7        To work togethertowards new directions and common goals;

=B7        Learn how to leadand manage change in the organization;

=B7        To become moreeffective communicators and interact with other=
s at alllevels.
 KEY TOPICS

=D8      Introduction/FirstSteps
=A7        Whyare we here?
=A7        TheFirst Step / You can Fly!

=D8      212
=A7        TheConcept
=A7        SelfManagement is the Key to Improvement

=D8      Starting with=93A=94
=A7        TheShortcut to Improvement
=A7        3Ways to a Better Attitude

=D8      The MentalAdjustment you MUST Make
=A7        Canyou do this?
=A7        SteppingStone to Work Success

=D8      20/60/20
=A7        Facingthe Reality in the Office
=A7        Finetuning the Mind to Do the Best You Can

=D8      The 4-Letter Wordthat Interferes with Performance
=A7        F_ _ _
=A7        Focuson NOW
=A7        RandyPausch=92s story

=D8      The Art of BeingDifferent
=A7        Whatit Takes to Stand Out
=A7        AGood Difference and A Bad Difference

=D8      The BIGPicture
=A7        Knowyour Big Picture

=D8      3 PowerfulStrategies to Improve Your Performance
=A7        Learningto Cha Cha Cha
=A7        Perfectingyour Working Relationship with Your Boss
=A7        TheUltimate Time Management Tip

=D8      You NeedGoals!
=A7        ANew Way to Look at Goals
=A7        The7 Steps to Goal Setting
=A7        5Elements of a Useful Goal

=D8      ManagingChange
=A7        WhyPeople Don=92t Like Change
=A7        Thisis How You Effect Change!

=D8      TheTeam
=A7        That=92sOur Culture!
=A7        Leading/ Coaching / Supporting the Team
 METHODOLOGY
Practical Discussions,Exercises, Case studiesCOURSE FACILITATOR
MrRandolph @ Ridhwan Wong Abdullah brings with him a wealth ofexperience=
s with 30 years experience in numerous industries such asbanking, busine=
ss development in the headhunting/recruitment agency andConsultant/Advis=
er to a UK - based trainingconsultancy.

He has trained and facilitatedworkshops on Customer Service, Performance=
 Coaching, Sales and SalesPresentation Skills, Purchasing &amp; Negotiat=
ion Skills, Inbound andOutbound Telesales, Telephone Techniques, Report =
Writing, and BusinessProcess Improvement.

He has held the positions ofSenior Manager, Training and Senior Vice Pre=
sident-Network Operations inPhileoAllied Bank and Group Chief Internal A=
uditor in PhileoAllied Groupof Companies.  He had overallresponsibility =
for the bank's 30 branches and 10 departments in the HeadOffice that inc=
luded the Branches Department, Purchasing &amp;Administration Dept, Frau=
d Investigation, Call Centre, Special Projects,ATM Centre, Communication=
s Centre, Statistics Department, LogisticsDepartment.

In his extensive bankingcareer, Randolph played a pivotal role innegotia=
tions to equip the 30 branches of the bank, including purchase ofvery ex=
pensive computer hardware and software for the bank. In hisheadhunting c=
areer, he developed the fine art of negotiation as amiddleman between pr=
ospective employer and employee, successfully placingnumerous candidates=
 in many senior positions.
Randolph graduated with a degreemajoring in Economics from The London Sc=
hool of Economics.  He also attended aHarvard University program on Risk=
 Managementand Risk Analysis where he was selected "Best All-Round Perfo=
rmer".

To date, he has conducted manypublic and in-house trainings.  Among the =
organizationsthat he has conducted in-house are Thiam Joo, Panasonic Tra=
ding, KCCPaints, Atis Corporation, Homefield, Forlife Research, SSL Heal=
thcare,Taylors College, URC Snack Foods, Peri Formwork, SLW Corporation,=
 CIMBBank, Sunrise Bhd, Freight Management, UCSI, Oculus, MNRB Holdings,=
Padiberas.

Mr Randolph Wongis also a certified trainer with PSMB (Perbadanan Sumber=
 Manusia Berhad)
 IN-HOUSETRAINING
Thisworkshop can be run in-house.
 ADMINISTRATIONCourse Fees(HRDF/SBL =96 100%)

Early Bird Discount(before 9 May2012)
CourseFees                        :    RM990.00per person
GroupDiscount        :    RM950.00per person for 2 or more participants.

Normal CourseFees
CourseFees                        :    RM1180.00per person
GroupDiscount        :    RM1100.00per person for 2 or more participants=
=2E

Allregistration must be accompanied with payment.
Allcheques should be crossed =93A/C Payee=94 and made payable to =93CX M=
ANAGEMENTDEVELOPMENT=94

(Feesare inclusive of tea breaks, lunch, course materials and Certificat=
e ofAttendance)
 CONTACT
CX ManagementDevelopment
PSMB Approved Training Provider (No:1630)
TEL: 03-8024 1697 / 03-8023 4013 / 016-2728306  ( Lynda / S G / Cassy )
FAX: 03-80244026
Email: training@cxmgmt.com
Online Registration: http://www.cxmgmt.com
Office Hours: Monday to Friday(9.00 am =96 6.00 pm) REGISTRATIONFORM (Cl=
osingDate: 16 May2012)
ManagingChange To Achieve High Performance  (23 &amp; 24 May2012)
(refvem)

Name ofCompany:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85

Address:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85...

=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..

Tel.No: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85  Fax No:=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85.=85=85=85=85=85=85=85

Contact Person:=85=85=85=85=85=85=85=85=85=85=85=85..   Email :=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Approving Manager:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Designation:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85

PARTICIPANT(S)NAME:

Participant 1    :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
  Designation =85=85=85=85=85=85=85=85=85=85=85=85=85

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85.  Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Participant 2    : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=
=85Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85.  Email: =85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Participant 3    :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
 Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email: =85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Participant 4    :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
 Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Forthcomingworkshops in April - May 2012
Website:  http://www.cxmgmt.com

April2012

12 &amp; 13 Apr 2012 -  Kepimpinan dan Motivasi Untuk Penyelia dan TeamL=
eader

12 &amp; 13 Apr2012 -   Accounting &amp; Finance forNon-Accounting Profe=
ssionals

16 &amp; 17 Apr2012 -   Developing Effective Competency-BasedTNA (Traini=
ng Needs Analysis)

16 &amp;17 Apr2012 -   Improving Work Performance viaAppraisals

18 Apr2012        -   Records &amp; FilingManagement

17 &amp;18 Apr2012 -   Writing Skills for HRDocumentation

18 &amp; 19 Apr2012 -  Competency-BasedBehavioral Interviewing =96 The N=
ew Approach - (FreeTraining for SMEs)

19 Apr 2012        -   Pengurusan Masa dan Tekanan Kerja YangBerkesan

19 &amp;20 Apr2012 -   Speak &amp; Write Functional English atthe Workpl=
ace

20 Apr 2012        -   Meningkatkan Kecemerlangan &amp; EtikaPemandu Kor=
porat &amp; Pekerja Admin

23 Apr 2012        -   Understanding BodyLanguage =96 How to Read and Un=
derstanding Others=92Thoughts

23 &amp;24 Apr2012 -   Effective Cash FlowManagement

25 &amp;26 Apr2012 -   How to Open &amp; Close SalesSuccessfully

25 &amp;26 Apr2012 -   MaintenanceScorecards

25 &amp; 26 Apr2012  -   What Every Employer Should Know ontheir Rights =
&amp; Protections with the EmploymentLaw

MAY2012
7&amp; 8May 2012             Enhancing Your Project ManagementSkills
9May2012                   Customer Complaints InvestigationTechniques
9&amp; 10 May2012           Effective Book-Keeping Skills
9&amp; 10May 2012          Delivering Advanced Customer Service - by Goi=
ng theExtra Mile!
10May2012                 Peranan Pekerja Dispatch
10&amp; 11 May 2012        Coaching &amp; Mentoring Skills forManagers
14&amp; 15 May 2012        Advanced Supervisory Development Skills
14&amp; 15 May 2012        Inventory, Purchasing &amp; Store ManagementT=
echniques
14&amp; 15 May 2012        Effective HR Management
23May2012                Business Etiquette - Getting ItRight!
23 &amp; 24 May 2012       Pemahaman PengurusanLogistik Yang Berkesan
23&amp; 24 May 2012        Strategic Leadership &amp; People ManagementS=
kills
23&amp; 24 May 2012        Managing Change for HigherPerformance
24May2012                 Achieving Success through ExcellentSuperior-Su=
bordinate Relationship
25 May2012                Sikap Kerja Positif&amp; Berkerja Berpasukan
25May2012                Industrial Misconduct - How to Handle Minor &am=
p;Major Misconduct
25May2012                 Build WIN-WIN BusinessRelationship

Tounsubscribe or if you prefer not to receive any future emails from us =
onTraining Workshops announcements: Send an e-mail to: mailto:training@c=
xmgmt.com with"REMOVE"in the subject line. Pleaseallow us a timeframe of=
 24 hours to remove theemail Thankyou.

Anti-SPAM PolicyDisclaimer: Mail cannot be considered spam as long as we=
 include contactinformation and a remove link for removal from this mail=
ing list. If thise-mail is unsolicited, please accept our apologies. Fur=
ther transmissionsto you by the sender may be stopped at NO COST to you.

CX Management Development  - Tel: 03-80241697 /80234013, Email:training=
@cxmgmt.com,  Http://www.cxmgmt.com

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GHT: 2.25pt; BORDER-TOP: #ece9d8; BORDER-RIGHT: #ece9d8; PADDING-TOP: 2.=
25pt">
&nbsp;</TD></TR>
<TR style=3D"mso-yfti-irow: 1">
<TD
style=3D"BORDER-BOTTOM: #ece9d8; BORDER-LEFT: #ece9d8; PADDING-BOTTOM: 2=
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If this mail =
has
been sent to you by mistake or if you prefer not to receive any future
emails from us on Training Workshops announcements; please forward this
mail to us at&nbsp;&nbsp; <A
href=3D"mailto:training@cxmgmt.com">training@cxmgmt.com</A> or <A
href=3D"mailto:cxmgmt@streamyx.com">cxmgmt@myjaring.net</A> with
"REMOVE" in the subject line.&n=
bsp;
We apologize for any inconveniences caused.&nbsp; Thank you.<?xml:namespace prefix =3D o ns =3D
"urn:schemas-microsoft-com:office:office" /><o:p></o:p>
CX
Management Development<o:p></o:p>
presents=
<o:p></o:p>
Managing
Change to Achieve High Performance<o:p></o:p>
23
&amp; 24 May 2012<o:p></o:p>
<=
o:p>&nbsp;</o:p>
<?xml:namespace prefix =3D st1 ns =3D
"urn:schemas-microsoft-com:office:smarttags" /><st1:place>Hol=
iday</st1:place> Vi=
lla,
Subang Jaya<o:p></o:p>
&nbsp; (<st1:time Minute=3D=
"0"
Hour=3D"9">9am=
 =96
5pm</st1:time>)<o:p></o:p></B=
>
<H2 style=3D"MARGIN: 12pt 0in 3pt; tab-stops: 99.0pt">WHO WILL BENEFIT<o:p></o:p></H2>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Mid and Upper
Level Managers<o:p></o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Executives,
Supervisors, <o:p></o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Department/Te=
am
Leaders<o:p></o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Project
Managers<o:p></o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Anyone leadin=
g or
facing change in their organization<o:p></o:p>
<H1 style=3D"MARGIN: 0in 0.3in 0pt 0in; tab-stops: 0in"><o:p>&nbsp;</o:p></H1>
<H1 style=3D"MARGIN: 0in 0.3in 0pt 0in; tab-stops: 0in">COURSE OBJECTIVES<o:p></o:p></H1>
<o:p>&nbsp;</o:p>
Af=
ter
the training workshop, participants will be able to:<o:p></o:p></=
P>
<o:p>&nbsp;<=
/o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
To provide
management staff with the knowledge and skills to lead, coach, support a=
nd
prepare staff to cope with the today=92s challenges with minimum disrupt=
ion
and anxiety;<o:p></o:p>
=
<o:p>&nbsp;</=
o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
To work toget=
her
towards new directions and common goals;<o:p></o:p>
=
<o:p>&nbsp;</=
o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Learn how to =
lead
and manage change in the organization;<o:p></o:p>
=
<o:p>&nbsp;</=
o:p>
=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
To become mor=
e
effective communicators and interact with others at all
levels.<o:p></o:p>
<o:p>&nbsp;</o:p>
<H1 style=3D"MARGIN: 0in 0in 0pt">KEY TOPICS<o:p></o:p></H1>
<o:p>&nbsp;</o:p></=
P>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
Introduction/=
First
Steps<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Why
are we here?<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
The
First Step / You can Fly!<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
212<o:p></o:p=
>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
The
Concept<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Self
Management is the Key to Improvement<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
Starting with
=93A=94<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
The
Shortcut to Improvement<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
3
Ways to a Better Attitude<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
The Mental
Adjustment you MUST Make<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Can
you do this?<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Stepping
Stone to Work Success<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
20/60/20<o:p>=
</o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Facing
the Reality in the Office<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Fine
tuning the Mind to Do the Best You Can <o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
The 4-Letter =
Word
that Interferes with Performance<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
F
_ _ _<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Focus
on NOW<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Randy
Pausch=92s story<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
The Art of Be=
ing
Different<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
What
it Takes to Stand Out<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
A
Good Difference and A Bad Difference<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
The BIG
Picture<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Know
your Big Picture&nbsp;&nbsp;&nbsp;&nbs=
p;
<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
3 Powerful
Strategies to Improve Your Performance<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Learning
to Cha Cha Cha<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Perfecting
your Working Relationship with Your Boss <o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
The
Ultimate Time Management Tip&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
You Need
Goals!<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
A
New Way to Look at Goals<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
The
7 Steps to Goal Setting<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
5
Elements of a Useful Goal<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
Managing
Change<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Why
People Don=92t Like Change<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
This
is How You Effect Change!<o:p></o:p>
<o:p>&nbsp=
;</o:p>
=D8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
The
Team<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
That=92s
Our Culture!<o:p></o:p>
=A7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;
Leading
/ Coaching / Supporting the Team<o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
<H1 style=3D"MARGIN: 12pt 0in 3pt; tab-stops: 0in">METHODOLOGY <o:p></o:p></H1>
Practical Discussions,
Exercises, Case studies<o:p></o:p>
<H1 style=3D"MARGIN: 0in 0in 0pt">COURSE FACILITATOR</H1>
<H1 style=3D"MARGIN: 0in 0in 0pt"><o:p>&nbsp;</o:p></H1>
Mr
Randolph @ Ridhwan Wong Abdullah brings with him a wealth =
of
experiences with 30 years experience in numerous industries such as
banking, business development in the headhunting/recruitment agency and
Consultant/Adviser to a <st1:country-region><st1:place>UK</st1:place></st1=
:country-region> - based training
consultancy.&nbsp;&nbsp;
<o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
=
He has trained and facilit=
ated
workshops on Customer Service, Performance Coaching, Sales and Sales
Presentation Skills, Purchasing &amp; Negotiation Skills, Inbound and
Outbound Telesales, Telephone Techniques, Report Writing, and Business
Process Improvement.<o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
=
He has held the positions =
of
Senior Manager, Training and Senior Vice President-Network Operations in
PhileoAllied Bank and Group Chief Internal Auditor in PhileoAllied Group
of Companies.&nbsp; He had over=
all
responsibility for the bank's 30 branches and 10 departments in the Head
Office that included the Branches Department, Purchasing &amp;
Administration Dept, Fraud Investigation, Call Centre, Special Projects,
ATM Centre, Communications Centre, Statistics Department, Logistics
Department. <o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
<=
SPAN
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">In his extensive banking
career, <st1:City><st1:place>Randolph</st1:place=
></st1:City> played a pivotal role in
negotiations to equip the 30 branches of the bank, including purchase of
very expensive computer hardware and software for the bank. In his
headhunting career, he developed the fine art of negotiation as a
middleman between prospective employer and employee, successfully placin=
g
numerous candidates in many senior positions.<o:p></o:p>
<st1:City><st1:place>Randolph</st1:place=
></st1:City> graduated with a degree
majoring in Economics from The London School of Economics.&nbsp; He also attended a
<st1:place><st1:PlaceName>Harvard</st1:PlaceN=
ame> <st1:PlaceType><SP=
AN
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">University</st1:Pla=
ceType></st1:place> program on Risk Managemen=
t
and Risk Analysis where he was selected "Best All-Round Performer".&nbsp=
;
<o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
=
To date, he has conducted =
many
public and in-house trainings.&nbsp;&n=
bsp;
Among the organization=
s
that he has conducted in-house are Thiam Joo, Panasonic Trading, KCC
Paints, Atis Corporation, Homefield, Forlife Research, SSL Healthcare,
Taylors College, URC Snack Foods, Peri Formwork, SLW Corporation, CIMB
Bank, Sunrise Bhd, Freight Management, UCSI, Oculus, MNRB Holdings,
Padiberas.<o:p></o:p>
=
<o:p>&nbsp;</o:p></=
P>
=
Mr Randolph =
Wong
is also a certified trainer with PSMB (Perbadanan Sumber Manusia Berhad)
<o:p></o:p>
<o:p>&nbsp;</o:p>
<H3 style=3D"MARGIN: 0in 0in 0pt">IN-HOUSE
TRAINING<o:p></o:p></H3>
This
workshop can be run in-house.<o:p></o:p>
<o:p>&nbsp;</o:p>
<H1 style=3D"MARGIN: 0in 0in 0pt">ADMINISTRATION<o:p></o:p></H1>
<H5 style=3D"MARGIN: 0in 0in 0pt">Course Fee=
s
(HRDF/SBL =96 100%)</H5>
<o:p>&nbsp;</o:p>
Early Bird Discoun=
t
(before <st1:date
Year=3D"2012" Day=3D"9" Month=3D"5">9 May
2012</st1:date>)</SP=
AN><o:p></o:p>=

Course
Fees &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp; RM990.00
per person<o:p></o:p>
Group
Discount&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; RM950.00
per person for 2 or more participants.<o:p></o:p>=

&nbsp;
Normal Course
Fees
<o:p></o:p>
Course
Fees &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp; RM1180.00
per person<o:p></o:p>
Group
Discount&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; RM1100.00
per person for 2 or more participants.<o:p></o:p>
<o:p>&nbsp;</o:p>
All
registration must be accompanied with payment. <o:p></o:p></P=
>
All
cheques should be crossed =93A/C Payee=94 and made payable to =93CX MANA=
GEMENT
DEVELOPMENT=94<o:p></o:p>
<o:p>&nbsp;</o:p>
=
(Fees
are inclusive of tea breaks, lunch, course materials and Certificate of
Attendance) <o:p></o:p></SPA=
N>
<o=
:p>&nbsp;</o:p>
<H3 style=3D"MARGIN: 0in 0in 0pt">CONTACT<o:p>=
</o:p></H3>
CX Management
Development<o:p></o:p>
=
PSMB Approved Training Provider (=
No:
1630)
=
TEL: 03-8024 1697 / 03-8023 4013 / 016-27=
2
8306&nbsp; ( Lynda / S G / Cassy )
=
FAX
: 03-8024
4026 <o:p></o:p>
=
Email: <A
href=3D"mailto:training@cxmgmt.com">training@cxmgmt.com</A>
=
Online Registration: <A
href=3D"http://www.cxmgmt.com/">http://www.cxmgmt.com</A><o:p></o:p></S=
PAN>
=
Office Hours: Monday to Friday
(<st1:time Minute=3D"0" Hour=3D"9">9.00 am =96 6.00 pm</st1:time=
>)<o=
:p></o:p>
<H4 style=3D"MARGIN: 0in 0in 0pt">&nbsp;</H4>
<H4 style=3D"MARGIN: 0in 0in 0pt">REGISTRATION
FORM (Clo=
sing
Date: <st1:date Year=3D"2012" Day=3D"16" Month=3D"5">16 M=
ay
2012</st1:date>)</S=
PAN><o:p></o:p><=
/H4>
Managin=
g
Change To Achieve High Performance &nbsp;(23 &amp; <st1:date
Year=3D"2012" Day=3D"24" Month=3D"5">24 May
2012</st1:date><SPA=
N
style=3D"LINE-HEIGHT: 150%; FONT-FAMILY: Arial; FONT-SIZE: 10pt">) <o:p></o:p>
(ref
vem)<o:p></o:p>
&nbsp;<o:p></o:p>
Name of
Company:
=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85<o:p></o:p>
<o:p>&nbsp;</o:p>
Address:
=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85...<o:p></o:p>
<o:p>&nbsp;</o:p>
=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85..<o:p></o:p>
<o:p>&nbsp;</o:p>
Tel.No: =85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85&nbsp; Fax No:
=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85.=85=85=85=85=85=85=85&nbsp;&nbsp;&nbsp;&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
Contact Person:
=85=85=85=85=85=85=85=85=85=85=85=85..=
&nbsp;&nbsp; Email :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.<o:p></o=
:p>
<o:p>&nbsp;</o:p></=
B>
Approving Manager:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85.<o:p></o:p>
<o:p>&nbsp;</o:p></=
B>
Designation:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85<o:p></o:p></=
P>
<o:p>&nbsp;</o:p>
PARTICIPANT(S)
NAME:<o:p></o:p></P=
>
<o:p>&nbsp;</o:p>
Participant 1</=
B>&nbsp;&nbsp;&nbsp; :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85&nbsp; Designati=
on =85=85=85=85=85=85=85=85=85=85=85=85=85<o:p></o:p>
<o:p>&nbsp;</o:p></=
B>
H/P No: =85=85=85=85=85=85=
=85=85=85=85=85=85=85.&nbsp; Email:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85.<o:p></o:p>
<o:p>&nbsp;</o:p></=
B>
Participant 2</=
B>&nbsp;&nbsp;&nbsp; : =85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85..=85
Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.<o:p></o:p></=
B>
<o:p>&nbsp;</o:p></=
B>
H/P No: =85=85=85=85=85=85=
=85=85=85=85=85=85=85.&nbsp; Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85.<o:p></o:p>
&nbsp;<o:p></o:p>
Participant 3&nbsp;&nbsp;&nbsp; :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.<o:p></o:p>
<o:p>&nbsp;</o:p>
H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85.&nbsp;
Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85.<o:p></o:p>
<o:p>&nbsp;</o:p>
Participant 4&nbsp;&nbsp;&nbsp; :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.<o:p></o:p>
<o:p>&nbsp;</o:p>
H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85.&nbsp;
Email:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85.<o:p></o:p>
<o:p>&nbsp;</o:p>
Forthcoming
workshops in April - May 2012<o:p></o:p>
=
Website:<SP=
AN
style=3D"mso-spacerun: yes">&nbsp; <A
href=3D"http://www.cxmgmt.com/">http://www.cxmgmt.com</A><SPA=
N
style=3D"COLOR: blue; FONT-SIZE: 14pt; mso-no-proof: yes">
<o:p></o:p>
<o:p>&nbsp;</o:p>
=
<o:p>&nbsp;</o:p>
April
2012<o:p></o:p>
<o:p>&nbsp;</=
o:p>
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt; mso-ansi-lang=
uage: FI"
lang=3DFI>12 &amp; 13 Apr 2012 -&nbsp;=
&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D151&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Kepimpinan dan Motivasi Untuk Penyelia dan Team
Leader</A><o:p></o:p>
&nbsp;<o:p></o:p>
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">12 &amp; 13 A=
pr
2012 -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D162&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Accounting &amp; Finance for
Non-Accounting Professionals</A>
&nbsp;
16 &amp; 17 A=
pr
2012 -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D164&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Developing Effective Competency-Bas=
ed
TNA</A>&nbsp;(Training Needs Analysis)
&nbsp;
16 &amp;
<st1:date Year=3D"2012" Day=3D"17" Month=3D"4">17 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D344&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Improving Work Performance via
Appraisals</A>
&nbsp;
<st1:date Year=3D"201=
2"
Day=3D"18" Month=3D"4">18 Apr
2012</st1:date>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;
-&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D179&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Records &amp; Filing
Management</A>
&nbsp;
17 &amp;
<st1:date Year=3D"2012" Day=3D"18" Month=3D"4">18 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D143&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Writing Skills for HR
Documentation</A>
&nbsp;
18 &amp; 19 A=
pr
2012 -&nbsp; Competency-Based
Behavioral Interviewing =96 The New Approach - (Free
Training for SMEs)<o:p></o:p>
&nbsp;<o:p></o:p>
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt; mso-ansi-lang=
uage: FI"
lang=3DFI>19 Apr 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;
-&nbsp;&nbsp; <SP=
AN
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"><A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D348&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Pengurusan Masa dan Tekanan Kerja Yang
Berkesan</A><o:p></o:p>
&nbsp;<o:p></o:p>
19 &amp;
<st1:date Year=3D"2012" Day=3D"20" Month=3D"4">20 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D221&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Speak &amp; Write Functional Englis=
h at
the Workplace</A>
&nbs=
p;
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt; mso-ansi-lang=
uage: SV"
lang=3DSV>20 Apr 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;
-&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D223&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Meningkatkan Kecemerlangan &amp; Et=
ika
Pemandu Korporat &amp; Pekerja Admin</A><o:p></o:p>
<SPA=
N
style=3D"mso-ansi-language: SV" lang=3DSV>&nbsp;<o:p></o:p>
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">23 Apr 2012<S=
PAN
style=3D"mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;
-&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D361&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Understanding Body
Language&nbsp;</A><A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D361&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">=96 How to Read and Understanding O=
thers=92
Thoughts</A>
&nbs=
p;
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">23 &amp;
<st1:date Year=3D"2012" Day=3D"24" Month=3D"4">24 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D352&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Effective Cash Flow
Management</A>
&nbs=
p;
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">25 &amp;
<st1:date Year=3D"2012" Day=3D"26" Month=3D"4">26 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D93&amp;cntnt0=
1display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp;=
cntnt01returnid=3D56">How to Open &amp; Close Sales
Successfully</A>
&nbs=
p;
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">25 &amp;
<st1:date Year=3D"2012" Day=3D"26" Month=3D"4">26 Apr
2012</st1:date> -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D354&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Maintenance
Scorecards</A>
&nbs=
p;
<SPA=
N
style=3D"FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">25 &amp; 26 A=
pr
2012&nbsp; -&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D356&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">What Every Employer Should Know on
their Rights &amp; Protections </A><A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D356&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">with the Employment
Law</A>
<o:p>&nbsp;</o:p>
MAY
2012<o:p></o:p>
7
&amp; 8
May&nbsp;2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D215&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Enhancing Your Project Management
Skills</A> <o:p></o:p>
9
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D184&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Customer Complaints Investigation
Techniques</A> <o:p></o:p>
9
&amp; 10 May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D15&amp;cntnt0=
1display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp;=
cntnt01returnid=3D56">Effective Book-Keeping Skills</A>
<o:p></o:p>
9
&amp; <st1:date Year=3D"2012" Day=3D"10" Month=3D"5">10
May 2012</st1:date>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D365&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Delivering Advanced Customer Service - by Going =
the
Extra Mile!</A> <o:p></o:p>
10
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D201&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Peranan Pekerja Dispatch</A>
<o:p></o:p>
10
&amp; 11 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D87&amp;cntnt0=
1display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp;=
cntnt01returnid=3D56">Coaching &amp; Mentoring Skills for
Managers</A> <o:p></o:p>
14
&amp; 15 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D370&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Advanced Supervisory Development Skills</=
A>
<o:p></o:p>
14
&amp; 15 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D14&amp;cntnt0=
1display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp;=
cntnt01returnid=3D56">Inventory, Purchasing &amp; Store Management
Techniques</A> <o:p></o:p>
14
&amp; 15 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D186&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Effective HR Management</A>
<o:p></o:p>
23
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;
&nbsp;<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D372&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Business Etiquette - Getting It
Right!</A> <o:p></o:p>
23 &amp; 24 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D374&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Pemahaman Pengu=
rusan
Logistik Yang Berkesan</A>
<o:p></o:p>
23
&amp; 24 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D178&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Strategic Leadership &amp; People Management
Skills</A> <o:p></o:p>
23
&amp; 24 May 2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D197&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Managing Change for Higher
Performance</A> <o:p></o:p>
24
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D376&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56"> Achieving Success through Excellent
Superior-Subordinate Relationship</A> <o:p></o:p></=
P>
25 May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D78&amp;cntnt0=
1display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp;=
cntnt01returnid=3D56">Sikap Kerja Pos=
itif
&amp; Berkerja Berpasukan</A> <o:p></o:p>
25
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;
<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D382&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56">Industrial Misconduct - How to Handle Minor &amp=
;
Major Misconduct</A> <o:p></o:p>
25
May
2012&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;<A
href=3D"http://cms.cxmgmt.com/index.php?mact=3DCGCalendar,cntnt01,defaul=
t,0&amp;cntnt01first_day_of_week=3D1&amp;cntnt01event_id=3D288&amp;cntnt=
01display=3Devent&amp;cntnt01detailpage=3D&amp;cntnt01return_id=3D56&amp=
;cntnt01returnid=3D56"> Build WIN-WIN Business
Relationship</A> <o:p></o:p>
=
<o:p>&nbsp;</o:p>
&nbsp;<o:p></o:p></=
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From cxmgdev@myjaring.net Thu Apr 05 04:07:19 2012 Received: from smtp1.dnsmadeeasy.com ([208.94.147.131]:38884) by trapezius.mschosting.com with esmtp (Exim 4.69) (envelope-from ) id 1SFWU5-003g3w-Un for sales@wespack.com.my; Thu, 05 Apr 2012 04:07:18 +0800 X-Authenticated-Name: 8drigy From: "CX Management" To: Subject: Managing Change to Achieve High Performance (23 & 24 May 2012) Date: Wed, 04 Apr 2012 14:06:22 -0600 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=18666663_4046_4235_9004_526142405336" Message-ID: <1D6B6D80.1CD126C@cpq> X-Mailer: AMLC X-Spam-Status: No, score=-1.4 X-Spam-Score: -13 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "trapezius.mschosting.com", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: If this mail hasbeen sent to you by mistake or if you prefer not to receive any futureemails from us on Training Workshops announcements; please forward thismail to us at training@cxmgmt.com or cxmgmt@myjaring.net with"REMOVE" in the subject line. We apologize for any inconveniences caused. Thank you. CXManagement Development presents ManagingChange to Achieve High Performance 23& 24 May 2012 [...] Content analysis details: (-1.4 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.0 HK_RANDOM_FROM From username looks random 0.0 HK_RANDOM_ENVFROM Envelope sender username looks random -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 T_FILL_THIS_FORM_SHORT Fill in a short form with personal information -0.5 AWL AWL: From: address is in the auto white-list X-Spam-Flag: NO This is a multi-part message in MIME format. ------=18666663_4046_4235_9004_526142405336 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset="windows-1252" If this mail hasbeen sent to you by mistake or if you prefer not to rece= ive any futureemails from us on Training Workshops announcements; please= forward thismail to us at training@cxmgmt.com or cxmgmt@myjaring.net = with"REMOVE" in the subject line. We apologize for any inconveniences ca= used. Thank you. CXManagement Development presents ManagingChange to Achieve High Performance 23& 24 May 2012 Holiday Villa,Subang Jaya (9am =965pm)WHO WILL BENEFIT =B7 Mid and UpperLevel Managers =B7 Executives,Supervisors, =B7 Department/TeamLeaders =B7 ProjectManagers =B7 Anyone leading orfacing change in their organization COURS= E OBJECTIVES Afterthe training workshop, participants will be able to: =B7 To providemanagement staff with the knowledge and skills to l= ead, coach, support andprepare staff to cope with the today=92s challeng= es with minimum disruptionand anxiety; =B7 To work togethertowards new directions and common goals; =B7 Learn how to leadand manage change in the organization; =B7 To become moreeffective communicators and interact with other= s at alllevels. KEY TOPICS =D8 Introduction/FirstSteps =A7 Whyare we here? =A7 TheFirst Step / You can Fly! =D8 212 =A7 TheConcept =A7 SelfManagement is the Key to Improvement =D8 Starting with=93A=94 =A7 TheShortcut to Improvement =A7 3Ways to a Better Attitude =D8 The MentalAdjustment you MUST Make =A7 Canyou do this? =A7 SteppingStone to Work Success =D8 20/60/20 =A7 Facingthe Reality in the Office =A7 Finetuning the Mind to Do the Best You Can =D8 The 4-Letter Wordthat Interferes with Performance =A7 F_ _ _ =A7 Focuson NOW =A7 RandyPausch=92s story =D8 The Art of BeingDifferent =A7 Whatit Takes to Stand Out =A7 AGood Difference and A Bad Difference =D8 The BIGPicture =A7 Knowyour Big Picture =D8 3 PowerfulStrategies to Improve Your Performance =A7 Learningto Cha Cha Cha =A7 Perfectingyour Working Relationship with Your Boss =A7 TheUltimate Time Management Tip =D8 You NeedGoals! =A7 ANew Way to Look at Goals =A7 The7 Steps to Goal Setting =A7 5Elements of a Useful Goal =D8 ManagingChange =A7 WhyPeople Don=92t Like Change =A7 Thisis How You Effect Change! =D8 TheTeam =A7 That=92sOur Culture! =A7 Leading/ Coaching / Supporting the Team METHODOLOGY Practical Discussions,Exercises, Case studiesCOURSE FACILITATOR MrRandolph @ Ridhwan Wong Abdullah brings with him a wealth ofexperience= s with 30 years experience in numerous industries such asbanking, busine= ss development in the headhunting/recruitment agency andConsultant/Advis= er to a UK - based trainingconsultancy. He has trained and facilitatedworkshops on Customer Service, Performance= Coaching, Sales and SalesPresentation Skills, Purchasing & Negotiat= ion Skills, Inbound andOutbound Telesales, Telephone Techniques, Report = Writing, and BusinessProcess Improvement. He has held the positions ofSenior Manager, Training and Senior Vice Pre= sident-Network Operations inPhileoAllied Bank and Group Chief Internal A= uditor in PhileoAllied Groupof Companies. He had overallresponsibility = for the bank's 30 branches and 10 departments in the HeadOffice that inc= luded the Branches Department, Purchasing &Administration Dept, Frau= d Investigation, Call Centre, Special Projects,ATM Centre, Communication= s Centre, Statistics Department, LogisticsDepartment. In his extensive bankingcareer, Randolph played a pivotal role innegotia= tions to equip the 30 branches of the bank, including purchase ofvery ex= pensive computer hardware and software for the bank. In hisheadhunting c= areer, he developed the fine art of negotiation as amiddleman between pr= ospective employer and employee, successfully placingnumerous candidates= in many senior positions. Randolph graduated with a degreemajoring in Economics from The London Sc= hool of Economics. He also attended aHarvard University program on Risk= Managementand Risk Analysis where he was selected "Best All-Round Perfo= rmer". To date, he has conducted manypublic and in-house trainings. Among the = organizationsthat he has conducted in-house are Thiam Joo, Panasonic Tra= ding, KCCPaints, Atis Corporation, Homefield, Forlife Research, SSL Heal= thcare,Taylors College, URC Snack Foods, Peri Formwork, SLW Corporation,= CIMBBank, Sunrise Bhd, Freight Management, UCSI, Oculus, MNRB Holdings,= Padiberas. Mr Randolph Wongis also a certified trainer with PSMB (Perbadanan Sumber= Manusia Berhad) IN-HOUSETRAINING Thisworkshop can be run in-house. ADMINISTRATIONCourse Fees(HRDF/SBL =96 100%) Early Bird Discount(before 9 May2012) CourseFees : RM990.00per person GroupDiscount : RM950.00per person for 2 or more participants. Normal CourseFees CourseFees : RM1180.00per person GroupDiscount : RM1100.00per person for 2 or more participants= =2E Allregistration must be accompanied with payment. Allcheques should be crossed =93A/C Payee=94 and made payable to =93CX M= ANAGEMENTDEVELOPMENT=94 (Feesare inclusive of tea breaks, lunch, course materials and Certificat= e ofAttendance) CONTACT CX ManagementDevelopment PSMB Approved Training Provider (No:1630) TEL: 03-8024 1697 / 03-8023 4013 / 016-2728306 ( Lynda / S G / Cassy ) FAX: 03-80244026 Email: training@cxmgmt.com Online Registration: http://www.cxmgmt.com Office Hours: Monday to Friday(9.00 am =96 6.00 pm) REGISTRATIONFORM (Cl= osingDate: 16 May2012) ManagingChange To Achieve High Performance (23 & 24 May2012) (refvem) Name ofCompany:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 Address:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85... =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.. Tel.No: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 Fax No:=85=85= =85=85=85=85=85=85=85=85=85=85=85=85.=85=85=85=85=85=85=85 Contact Person:=85=85=85=85=85=85=85=85=85=85=85=85.. Email :=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Approving Manager:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Designation:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 PARTICIPANT(S)NAME: Participant 1 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85= Designation =85=85=85=85=85=85=85=85=85=85=85=85=85 H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Participant 2 : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..= =85Designation =85=85=85=85=85=85=85=85=85=85=85=85=85. H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email: =85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Participant 3 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85= Designation =85=85=85=85=85=85=85=85=85=85=85=85=85. H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email: =85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Participant 4 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85= Designation =85=85=85=85=85=85=85=85=85=85=85=85=85. H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85. Forthcomingworkshops in April - May 2012 Website: http://www.cxmgmt.com April2012 12 & 13 Apr 2012 - Kepimpinan dan Motivasi Untuk Penyelia dan TeamL= eader 12 & 13 Apr2012 - Accounting & Finance forNon-Accounting Profe= ssionals 16 & 17 Apr2012 - Developing Effective Competency-BasedTNA (Traini= ng Needs Analysis) 16 &17 Apr2012 - Improving Work Performance viaAppraisals 18 Apr2012 - Records & FilingManagement 17 &18 Apr2012 - Writing Skills for HRDocumentation 18 & 19 Apr2012 - Competency-BasedBehavioral Interviewing =96 The N= ew Approach - (FreeTraining for SMEs) 19 Apr 2012 - Pengurusan Masa dan Tekanan Kerja YangBerkesan 19 &20 Apr2012 - Speak & Write Functional English atthe Workpl= ace 20 Apr 2012 - Meningkatkan Kecemerlangan & EtikaPemandu Kor= porat & Pekerja Admin 23 Apr 2012 - Understanding BodyLanguage =96 How to Read and Un= derstanding Others=92Thoughts 23 &24 Apr2012 - Effective Cash FlowManagement 25 &26 Apr2012 - How to Open & Close SalesSuccessfully 25 &26 Apr2012 - MaintenanceScorecards 25 & 26 Apr2012 - What Every Employer Should Know ontheir Rights = & Protections with the EmploymentLaw MAY2012 7& 8May 2012 Enhancing Your Project ManagementSkills 9May2012 Customer Complaints InvestigationTechniques 9& 10 May2012 Effective Book-Keeping Skills 9& 10May 2012 Delivering Advanced Customer Service - by Goi= ng theExtra Mile! 10May2012 Peranan Pekerja Dispatch 10& 11 May 2012 Coaching & Mentoring Skills forManagers 14& 15 May 2012 Advanced Supervisory Development Skills 14& 15 May 2012 Inventory, Purchasing & Store ManagementT= echniques 14& 15 May 2012 Effective HR Management 23May2012 Business Etiquette - Getting ItRight! 23 & 24 May 2012 Pemahaman PengurusanLogistik Yang Berkesan 23& 24 May 2012 Strategic Leadership & People ManagementS= kills 23& 24 May 2012 Managing Change for HigherPerformance 24May2012 Achieving Success through ExcellentSuperior-Su= bordinate Relationship 25 May2012 Sikap Kerja Positif& Berkerja Berpasukan 25May2012 Industrial Misconduct - How to Handle Minor &am= p;Major Misconduct 25May2012 Build WIN-WIN BusinessRelationship Tounsubscribe or if you prefer not to receive any future emails from us = onTraining Workshops announcements: Send an e-mail to: mailto:training@c= xmgmt.com with"REMOVE"in the subject line. Pleaseallow us a timeframe of= 24 hours to remove theemail Thankyou. Anti-SPAM PolicyDisclaimer: Mail cannot be considered spam as long as we= include contactinformation and a remove link for removal from this mail= ing list. If thise-mail is unsolicited, please accept our apologies. Fur= ther transmissionsto you by the sender may be stopped at NO COST to you. CX Management Development - Tel: 03-80241697 /80234013, Email:training= @cxmgmt.com, Http://www.cxmgmt.com ------=18666663_4046_4235_9004_526142405336 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252"

If this mail = has been sent to you by mistake or if you prefer not to receive any future emails from us on Training Workshops announcements; please forward this mail to us at training@cxmgmt.com or cxmgmt@myjaring.net with "REMOVE" in the subject line.&n= bsp; We apologize for any inconveniences caused. Thank you.

CX Management Development

presents=

Managing Change to Achieve High Performance

23 & 24 May 2012

<= o:p>

Hol= iday Vi= lla, Subang Jaya

(9am= =96 5pm)

WHO WILL BENEFIT

=B7 &nbs= p; Mid and Upper Level Managers

=B7 &nbs= p; Executives, Supervisors,

=B7 &nbs= p; Department/Te= am Leaders

=B7 &nbs= p; Project Managers

=B7 &nbs= p; Anyone leadin= g or facing change in their organization

COURSE OBJECTIVES

Af= ter the training workshop, participants will be able to:
<= /o:p>

=B7 &nbs= p; To provide management staff with the knowledge and skills to lead, coach, support a= nd prepare staff to cope with the today=92s challenges with minimum disrupt= ion and anxiety;

=

=B7 &nbs= p; To work toget= her towards new directions and common goals;

=

=B7 &nbs= p; Learn how to = lead and manage change in the organization;

=

=B7 &nbs= p; To become mor= e effective communicators and interact with others at all levels.

KEY TOPICS

=D8 &nbs= p; Introduction/= First Steps

=A7 &nbs= p; Why are we here?

=A7 &nbs= p; The First Step / You can Fly!

= ;

=D8 &nbs= p; 212

=A7 &nbs= p; The Concept

=A7 &nbs= p; Self Management is the Key to Improvement

= ;

=D8 &nbs= p; Starting with =93A=94

=A7 &nbs= p; The Shortcut to Improvement

=A7 &nbs= p; 3 Ways to a Better Attitude

= ;

=D8 &nbs= p; The Mental Adjustment you MUST Make

=A7 &nbs= p; Can you do this?

=A7 &nbs= p; Stepping Stone to Work Success

= ;

=D8 &nbs= p; 20/60/20=

=A7 &nbs= p; Facing the Reality in the Office

=A7 &nbs= p; Fine tuning the Mind to Do the Best You Can

= ;

=D8 &nbs= p; The 4-Letter = Word that Interferes with Performance

=A7 &nbs= p; F _ _ _

=A7 &nbs= p; Focus on NOW

=A7 &nbs= p; Randy Pausch=92s story

= ;

=D8 &nbs= p; The Art of Be= ing Different

=A7 &nbs= p; What it Takes to Stand Out

=A7 &nbs= p; A Good Difference and A Bad Difference

= ;

=D8 &nbs= p; The BIG Picture

=A7 &nbs= p; Know your Big Picture &nbs= p;

= ;

=D8 &nbs= p; 3 Powerful Strategies to Improve Your Performance

=A7 &nbs= p; Learning to Cha Cha Cha

=A7 &nbs= p; Perfecting your Working Relationship with Your Boss

=A7 &nbs= p; The Ultimate Time Management Tip

= ;

=D8 &nbs= p; You Need Goals!

=A7 &nbs= p; A New Way to Look at Goals

=A7 &nbs= p; The 7 Steps to Goal Setting

=A7 &nbs= p; 5 Elements of a Useful Goal

= ;

=D8 &nbs= p; Managing Change

=A7 &nbs= p; Why People Don=92t Like Change

=A7 &nbs= p; This is How You Effect Change!

= ;

=D8 &nbs= p; The Team

=A7 &nbs= p; That=92s Our Culture!

=A7 &nbs= p; Leading / Coaching / Supporting the Team

=
METHODOLOGY

Practical Discussions, Exercises, Case studies

COURSE FACILITATOR

Mr Randolph @ Ridhwan Wong Abdullah brings with him a wealth = of experiences with 30 years experience in numerous industries such as banking, business development in the headhunting/recruitment agency and Consultant/Adviser to a UK - based training consultancy.

=
= He has trained and facilit= ated workshops on Customer Service, Performance Coaching, Sales and Sales Presentation Skills, Purchasing & Negotiation Skills, Inbound and Outbound Telesales, Telephone Techniques, Report Writing, and Business Process Improvement.

=
= He has held the positions = of Senior Manager, Training and Senior Vice President-Network Operations in PhileoAllied Bank and Group Chief Internal Auditor in PhileoAllied Group of Companies. He had over= all responsibility for the bank's 30 branches and 10 departments in the Head Office that included the Branches Department, Purchasing & Administration Dept, Fraud Investigation, Call Centre, Special Projects, ATM Centre, Communications Centre, Statistics Department, Logistics Department.

=
<= SPAN style=3D"FONT-FAMILY: Arial; FONT-SIZE: 10pt">In his extensive banking career, Randolph played a pivotal role in negotiations to equip the 30 branches of the bank, including purchase of very expensive computer hardware and software for the bank. In his headhunting career, he developed the fine art of negotiation as a middleman between prospective employer and employee, successfully placin= g numerous candidates in many senior positions.

Randolph graduated with a degree majoring in Economics from The London School of Economics. He also attended a Harvard University program on Risk Managemen= t and Risk Analysis where he was selected "Best All-Round Performer". = ;

=
= To date, he has conducted = many public and in-house trainings. &n= bsp; Among the organization= s that he has conducted in-house are Thiam Joo, Panasonic Trading, KCC Paints, Atis Corporation, Homefield, Forlife Research, SSL Healthcare, Taylors College, URC Snack Foods, Peri Formwork, SLW Corporation, CIMB Bank, Sunrise Bhd, Freight Management, UCSI, Oculus, MNRB Holdings, Padiberas.

=
= Mr Randolph = Wong is also a certified trainer with PSMB (Perbadanan Sumber Manusia Berhad)

IN-HOUSE TRAINING

This workshop can be run in-house.

ADMINISTRATION

Course Fee= s (HRDF/SBL =96 100%)

Early Bird Discoun= t (before 9 May 2012)=

 &nb= sp; &n= bsp; : RM990.00

 RM950.00=

Normal Course Fees

 &nb= sp; &n= bsp; : RM1180.00

 RM1100.00

= (Fees are inclusive of tea breaks, lunch, course materials and Certificate of Attendance)

CONTACT=

CX Management Development

= PSMB Approved Training Provider (= No: 1630)

= TEL: 03-8024 1697 / 03-8023 4013 / 016-27= 2 8306 ( Lynda / S G / Cassy )

= FAX : 03-8024 4026

= Email: training@cxmgmt.com

= Online Registration: http://www.cxmgmt.com

= Office Hours: Monday to Friday (9.00 am =96 6.00 pm)

REGISTRATION FORM (Clo= sing Date: 16 M= ay 2012)<= /H4>
Managin= g Change To Achieve High Performance (23 & 24 May 2012)

(ref vem)

Name of Company:=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85

Address:=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85...

=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85..

Tel.No: =85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85 Fax No:=85=85=85=85=85=85=85=85=85= =85=85=85=85=85.=85=85=85=85=85=85=85

Contact Person: =85=85=85=85=85=85=85=85=85=85=85=85..= Email : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.

Approving Manager: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85.

Designation: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85
PARTICIPANT(S) NAME:
Participant 1 : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designati= on =85=85=85=85=85=85=85=85=85=85=85=85=85

H/P No: =85=85=85=85=85=85= =85=85=85=85=85=85=85. Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85.

Participant 2 : =85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85= =85=85=85=85=85=85=85. Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85.

Participant 3 : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85= =85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85=85.

Participant 4 : =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85= =85=85=85=85=85=85=85=85=85=85=85=85.

H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85. Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85.

Forthcoming workshops in April - May 2012

= Website: http://www.cxmgmt.com

= April 2012

12 & 13 Apr 2012 - = Kepimpinan dan Motivasi Untuk Penyelia dan Team Leader

12 & 13 A= pr 2012 - Accounting & Finance for Non-Accounting Professionals

16 & 17 A= pr 2012 - Developing Effective Competency-Bas= ed TNA (Training Needs Analysis)

16 & 17 Apr 2012 - Improving Work Performance via Appraisals

18 Apr 2012 &n= bsp; - Records & Filing Management

17 & 18 Apr 2012 - Writing Skills for HR Documentation

18 & 19 A= pr 2012 - Competency-Based Behavioral Interviewing =96 The New Approach - (Free Training for SMEs)

19 Apr 2012 &n= bsp; - Pengurusan Masa dan Tekanan Kerja Yang Berkesan

19 & 20 Apr 2012 - Speak & Write Functional Englis= h at the Workplace

&nbs= p;

20 Apr 2012 &n= bsp; - Meningkatkan Kecemerlangan & Et= ika Pemandu Korporat & Pekerja Admin

23 Apr 2012 &n= bsp; - Understanding Body Language =96 How to Read and Understanding O= thers=92 Thoughts

&nbs= p;

23 & 24 Apr 2012 - Effective Cash Flow Management

&nbs= p;

25 & 26 Apr 2012 - How to Open & Close Sales Successfully

&nbs= p;

25 & 26 Apr 2012 - Maintenance Scorecards

&nbs= p;

25 & 26 A= pr 2012 - What Every Employer Should Know on their Rights & Protections with the Employment Law

MAY 2012

7 & 8 May 2012 = ; Enhancing Your Project Management Skills

9 May 2012 &n= bsp; Customer Complaints Investigation Techniques

9 & 10 May 2012 Effective Book-Keeping Skills

9 & 10 May 2012 = Delivering Advanced Customer Service - by Going = the Extra Mile!

10 May 2012 &n= bsp; Peranan Pekerja Dispatch

10 & 11 May 2012 Coaching & Mentoring Skills for Managers

14 & 15 May 2012 Advanced Supervisory Development Skills

14 & 15 May 2012 Inventory, Purchasing & Store Management Techniques

14 & 15 May 2012 Effective HR Management

23 May 2012 &n= bsp; Business Etiquette - Getting It Right!

23 & 24 May 2012 Pemahaman Pengu= rusan Logistik Yang Berkesan

23 & 24 May 2012 Strategic Leadership & People Management Skills

23 & 24 May 2012 Managing Change for Higher Performance

24 May 2012 &n= bsp; Achieving Success through Excellent Superior-Subordinate Relationship
25 May 2012 &n= bsp; Sikap Kerja Pos= itif & Berkerja Berpasukan

25 May 2012 &n= bsp; Industrial Misconduct - How to Handle Minor &= ; Major Misconduct

25 May 2012 &n= bsp; Build WIN-WIN Business Relationship

=

mailto:training@cxmgmt.com with "REMOVEPlease allow us a timeframe of 24 hours to remove the email

= = Anti-SPAM Pol= icy Disclaimer: Mail cannot be considered spam as long as we include contact information and a remove link for removal from this mailing list. If thi= s e-mail is unsolicited, please accept our apologies. Further transmission= s to you by the sender may be stopped at NO COST to you.=

CX Management Development - Tel: 03-8024169= 7 / 80234013, Email: training@cxmgmt.com, Http://www.cxmgmt.com

------=18666663_4046_4235_9004_526142405336--

WHO WILL BENEFIT

COURSE OBJECTIVES

KEY TOPICS

METHODOLOGY

COURSE FACILITATOR

IN-HOUSE TRAINING

ADMINISTRATION

Course Fee= s (HRDF/SBL =96 100%)

CONTACT=

REGISTRATION FORM (Clo= sing Date: 16 M= ay 2012)<= /H4> Managin= g Change To Achieve High Performance (23 & 24 May 2012) (ref vem) Name of Company:=85=85=85=85=85=85=85=85=85= =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85= =85=85=85=85