FM / queue

/home/wespack/etc/wespack.com.my/sales/boxtrapper/queue/

/home/wespack/etc/wespack.com.my/sales/boxtrapper/queue

Name	Size	Mode	Actions
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0fSCWqSXYkYX9F7FCijWT-1333595663.msg	22523	0660	edit dl rm
0oU3bFNM4NzPi5wI3cYsp-1333589286.msg	268220	0660	edit dl rm
1FLtiY9EfgM5lMPCG82Tx-1333895343.msg	5278	0660	edit dl rm
1hof120xgF_zOc5OP8_hm-1333073898.msg	7335	0660	edit dl rm
1IDPrTQ9XuoEObu7POmbs-1334213358.msg	63142	0660	edit dl rm
1Qh6NX_TgRViW3UD3UR3F-1333077584.msg	100795	0660	edit dl rm
1v3idQJBDNfDJ_AZsWvLK-1333615828.msg	21456	0660	edit dl rm
1Ypx8GlfgVJ7Uky94pixi-1333609572.msg	7338	0660	edit dl rm
2c8VD0NzGJTjPB5jes6Po-1333598163.msg	554820	0660	edit dl rm
2k_9I29Lub_CYbJbwoqP9-1333943482.msg	7630	0660	edit dl rm
2Nb9z0GjKwIORcbM8Rlzt-1333522782.msg	99364	0660	edit dl rm
2uhq6VTqxv934ByZtLEFE-1334211087.msg	89613	0660	edit dl rm
2zr25mSfm91PgvSg23Cas-1334037924.msg	71153	0660	edit dl rm
3DvYVYJNfYeFyHwDuo4bp-1334218768.msg	87106	0660	edit dl rm
3MLGEGtjeQgBGrhSedpTm-1333100968.msg	2525	0660	edit dl rm
3_t_UPbOAjN9EX7dDAnFd-1333439962.msg	89442	0660	edit dl rm
4CEK52cdimEDdAmAx7z_D-1333358340.msg	3776	0660	edit dl rm
4hEjUa8tlrKqC_Y9_MhWQ-1333608554.msg	71342	0660	edit dl rm
4HUJRFGVZRU9K6EiE2OEq-1333938568.msg	283722	0660	edit dl rm
4Kp1fD071LMJUG7epaCw1-1333602133.msg	41390	0660	edit dl rm
4l_MSXke6BdaPoHx11DGo-1334045795.msg	554831	0660	edit dl rm
4Q60BaftKPrwN_bc6DJ5T-1334318969.msg	377754	0660	edit dl rm
5h7omxxNQ9KSxfMkdzgcp-1334005993.msg	104835	0660	edit dl rm
5xEpU5TrOwRgygSwucEG0-1333973134.msg	2027	0660	edit dl rm
05_29zm76yYMJua0sYMCl-1333455340.msg	73480	0660	edit dl rm
6gD69MUXKPGuKNhtjcqO2-1333427478.msg	161117	0660	edit dl rm
6IBC5uAjf0f8oyqLHCabw-1333932270.msg	35493	0660	edit dl rm
6itS71xTQsRqbtOH1zVFY-1333998527.msg	694692	0660	edit dl rm
6tPIEd3JmwShHaZMEf90I-1333629082.msg	120788	0660	edit dl rm
6vDfnxSB6OnDSiLCxNkmP-1333609922.msg	11026	0660	edit dl rm
7kB7I6UUoSu6PL9FTeCoj-1333489099.msg	29195	0660	edit dl rm
7n8uBdWHP3IAo5P8TBoXO-1334302177.msg	96865	0660	edit dl rm
7rd1V5JoMjrlsXai9TY9w-1333038201.msg	108337	0660	edit dl rm
7SEHnEA2kvJLPGXTneUlI-1333681129.msg	9477	0660	edit dl rm
07wGFWPlETz_izs4vLgNA-1333562498.msg	76541	0660	edit dl rm
7xf4k8F8VopfsGrNvfMDV-1332985173.msg	717541	0660	edit dl rm
7Xo2kNWDMWKDAHI7LkATA-1334317567.msg	76021	0660	edit dl rm
7Y7dMbqdkhksKMbrv85Kw-1334194905.msg	283772	0660	edit dl rm
8JW6PBjlFCY5rE0wMIAN0-1333069298.msg	14335	0660	edit dl rm
8Kvk04ZXPhRQW7GZXgPNd-1333344519.msg	16823	0660	edit dl rm
8mwZ1ogaIFdaRhOMQj1PP-1333973760.msg	21745	0660	edit dl rm
8WfI_V57SewjdAM_U10Rh-1334134362.msg	21181	0660	edit dl rm
8XCa9kplVFkWiR4aZmBHS-1333505809.msg	4115	0660	edit dl rm
9aTU5INv0tLevkynHRt0r-1334024285.msg	76889	0660	edit dl rm
9ECxXIdQyeChAbinHEk3c-1333424694.msg	2730	0660	edit dl rm
9XBBUxfsW2R7h2WPD0Xa1-1333424360.msg	2729	0660	edit dl rm
9ZCGmumnT4ij0izwc2p69-1333343394.msg	11121	0660	edit dl rm
28VqRbys5rit_rlCB674t-1333167268.msg	156089	0660	edit dl rm
86C4PVk_etrCeahpcCk7H-1334219897.msg	372933	0660	edit dl rm
a2Mxz5PCFB8C2cNSvZx_u-1334027448.msg	3632	0660	edit dl rm
A4x3snppiWbks8GG5tR7q-1334292558.msg	89990	0660	edit dl rm
a7XNsrX87qkPfmAaDnet1-1333069842.msg	14049	0660	edit dl rm
aeVxC3XhvVd2rqvj5DvPw-1333323607.msg	43156	0660	edit dl rm
aFAZIswJmM5MNncT18InQ-1334008281.msg	13550	0660	edit dl rm
AGoSOJfz9DwvQHHdC1KcE-1333571055.msg	45470	0660	edit dl rm
ajJ0jEMUvZN7ztQVs7ntV-1333992279.msg	20398	0660	edit dl rm
Ak3W01oSxxc_SR17o_pEA-1333105466.msg	40977	0660	edit dl rm
AlA2Awf5Tov010zDBEHdR-1333501898.msg	8380	0660	edit dl rm
ANolc2DzyLIrEt233qP98-1333353791.msg	3858	0660	edit dl rm
ap8sVqb5ffwR1kvS7KQSe-1334187041.msg	36765	0660	edit dl rm
aPqFjxdLnNyvrrRVHzuUX-1333518020.msg	2074115	0660	edit dl rm
aRjI7mfakwVExgxEXYVBK-1332983191.msg	5000	0660	edit dl rm
asjCeEjNm_FQ9r9HUvw8g-1333181813.msg	40322	0660	edit dl rm
AucS_ZaHyZ8Ei6jqO2NfQ-1334034822.msg	82853	0660	edit dl rm
b1o32KfgmEbdWqN6VHhFN-1333327854.msg	283768	0660	edit dl rm
B55AGeq8e5e8jHYMIxKRd-1333023548.msg	8318	0660	edit dl rm
BDHZNibzmCTSUaqssvwyF-1333383533.msg	240668	0660	edit dl rm
bDtFCBvwIeVvLVXHSs83l-1332990152.msg	92531	0660	edit dl rm
BgBRZh5Ar15jMCTriiL70-1333340988.msg	122096	0660	edit dl rm
bixUZ1e_Ipkpongkfbm8w-1334027518.msg	8669	0660	edit dl rm
BjTwq01mWmYqYRqauCsmd-1333605806.msg	4099	0660	edit dl rm
Bkp7DEtPm3nL1gM1jLJ_Z-1333628867.msg	3589	0660	edit dl rm
Bqp63wBETukU3ig8YlzjT-1333389382.msg	262086	0660	edit dl rm
brebaNJQtoTNp_WUEdwUA-1334008285.msg	14583	0660	edit dl rm
BSOcc9aDvtyY6T2O8KbRW-1333624853.msg	17359	0660	edit dl rm
ByKstnhUAWFbrwjHnwRZG-1334049152.msg	76969	0660	edit dl rm
bYT8ZYVu4TzVrhzW0Gigz-1334297455.msg	8116	0660	edit dl rm
bYvz5URYYisiTyU0gVcGd-1333939259.msg	287727	0660	edit dl rm
bZBR2kRd2NtCXKaX89QvR-1333064879.msg	38513	0660	edit dl rm
C7O1KUVPnOm8uwjfKd59i-1333486190.msg	48346	0660	edit dl rm
C8HS9o5qVFe2rIzAlxOQi-1333370208.msg	47171	0660	edit dl rm
c53CXqYxuXyg6arZ7H22c-1333424474.msg	2734	0660	edit dl rm
Cckn9l2fqpRdeoCq7HbaT-1334247286.msg	151543	0660	edit dl rm
ce2sNxJPvQtLHP0OkEuPb-1333597411.msg	10010	0660	edit dl rm
CIRdQPJBaPgYzeVvTTFr5-1333688121.msg	62937	0660	edit dl rm
cOHZonR_4C8CHyCvNMW2H-1332997217.msg	7439	0660	edit dl rm
cQlZf63cOeGz4si0mK5Hr-1333116571.msg	89499	0660	edit dl rm
cWTi1Dbh_ua35FMxPeKhC-1334213590.msg	92192	0660	edit dl rm
dE7cwW17gvQs2oT6ZLmob-1332982314.msg	283757	0660	edit dl rm
DEHM6WRdHfXCc5Nv0zx0u-1333133939.msg	22459	0660	edit dl rm
dfYcafTkkuZ97S6VsBLTQ-1334307454.msg	106699	0660	edit dl rm
DGq_vf_IfFcfoGgcb4j4A-1333323541.msg	32840	0660	edit dl rm
dI4aJwIDT9Wxm_EsGewUs-1333438956.msg	13485	0660	edit dl rm
dPw84S4ddxMG5lb1XIWy6-1333415511.msg	236674	0660	edit dl rm
dsacjLU2QWsLXxmkRFYou-1334021711.msg	285977	0660	edit dl rm
dsMJdmhpkj8hJ_A5qqvJx-1333525175.msg	4044	0660	edit dl rm
DtgETtd0JER6av4bWB4h2-1334192523.msg	3586978	0660	edit dl rm
DUGXGKxTJZbkBYr8r1qh8-1333178499.msg	595515	0660	edit dl rm
Dv5o6YZWZY0sb2WzFzq2s-1333677195.msg	271581	0660	edit dl rm
e4eAuBPngTjVA35yJFKVa-1333937265.msg	14646	0660	edit dl rm
E5H3OrVD3XXMeUEncNRzR-1333422801.msg	7917	0660	edit dl rm
eByZLDNuge2msR8RPdtwr-1333712614.msg	81859	0660	edit dl rm
ECxB8kxLIXYuQQTBdUA7U-1334024414.msg	13699	0660	edit dl rm
eG6jjyYi1THgIsw9ZpcUD-1333213918.msg	32102	0660	edit dl rm
eHbrDIiC2KFMWGx_z5ENt-1334058539.msg	34236	0660	edit dl rm
EifTVsXpexJaunCHwdUtF-1333307849.msg	105116	0660	edit dl rm
EIJmIupEOitVMstnuh6DD-1333914223.msg	104249	0660	edit dl rm
EKHH6xGwiNpfbQRSrkfKp-1333188581.msg	46807	0660	edit dl rm
eMS3hy0i0z3h3c27xrMYI-1333581017.msg	91683	0660	edit dl rm
eQSRzPyBbqjZ9DwC7pY4H-1333622824.msg	373389	0660	edit dl rm
EsYLJyzOsWiWMK5NrV8_8-1333355384.msg	224191	0660	edit dl rm
EUb1oKKwl0k8GjkEEtW39-1333625924.msg	95172	0660	edit dl rm
EUcKzuvcFPssbRiGuDecS-1334284271.msg	66846	0660	edit dl rm
EUUoON5HirTTraIWBWsaE-1334040717.msg	8185	0660	edit dl rm
evAdwOHNE9bVIW1TMVS0G-1334205775.msg	33639	0660	edit dl rm
EwBHG5V0OiVwitSvPla6P-1333416274.msg	283768	0660	edit dl rm
eXfuDL0rfE_KisbeC9pfD-1333355125.msg	4441	0660	edit dl rm
F0bLnIQTb5GPa17KLTrIA-1333074725.msg	46540	0660	edit dl rm
f2666F3fLu5qWP3vUu2tK-1333164656.msg	1000767	0660	edit dl rm
fBiElW0PYZLiraPk2gFbv-1333114262.msg	28831	0660	edit dl rm
FDUBmYBxzjD0wGuXFyAtf-1333623894.msg	149343	0660	edit dl rm
FfblM1WHiST0TQLqpm_TW-1333463882.msg	5290	0660	edit dl rm
ffk7q2e_zyfuUX9SFAzdw-1333082240.msg	49237	0660	edit dl rm
fIEySnCik6EC1W5PC4ncj-1334145765.msg	6514	0660	edit dl rm
Fm2lbRGN6BSviFBFU0iDL-1333588637.msg	283722	0660	edit dl rm
FO0rg6ei6pwhowrKQ9HTK-1333943927.msg	3005947	0660	edit dl rm
Fw9SVCoRVOLQo8NfyFyjm-1333976748.msg	479873	0660	edit dl rm
FwBlXBO2MDkVG47pEwBXf-1333528725.msg	177837	0660	edit dl rm
FWF5Jv5xWXt1acMdaI7mQ-1333802561.msg	13023	0660	edit dl rm
g31YUGY4hgj18D49yhCmH-1334049374.msg	12311	0660	edit dl rm
gCeqotJtPIKhsD0D_Zlas-1334030132.msg	9665	0660	edit dl rm
GDdY3KxGFdt7pOzQMhNhq-1334264308.msg	38226	0660	edit dl rm
GeO5ydatuk7vbm0nDjbUF-1333011170.msg	9375	0660	edit dl rm
GjjmlFhFjmObPZDuZylLn-1333681732.msg	26392	0660	edit dl rm
GkoEsH7GLWTDFMQiJVGc5-1333952204.msg	19230	0660	edit dl rm
GmYxRHdV2DkttIM5qrEo0-1333019355.msg	38747	0660	edit dl rm
gQnjWmpA9VE_PWG3q4F9n-1334324661.msg	7985	0660	edit dl rm
GXkaP1EnMX3ZLYCgkM_bV-1334286878.msg	81388	0660	edit dl rm
gyOoxNykmWfnviUOP_He_-1333284743.msg	176157	0660	edit dl rm
H0OJZjRw2veXm5AkIgYu3-1334319448.msg	39274	0660	edit dl rm
H7mp46QLoxbZENTlsadC9-1333539761.msg	5298	0660	edit dl rm
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hAJWi8yHmoNytZtGhKhLg-1334026450.msg	18119	0660	edit dl rm
HBScVZS54Cg44mXHpmsiA-1334014014.msg	36726	0660	edit dl rm
hexAP2szveeqMRuj2FVu9-1332998028.msg	37259	0660	edit dl rm
HfwoAyoE7iNSPG46uCa0R-1333279600.msg	48716	0660	edit dl rm
hj1WBtp76vgttTqND5JY_-1333560069.msg	203914	0660	edit dl rm
HMnVk3PZ5Amb9aWQVNKp3-1333605403.msg	7369	0660	edit dl rm
hRwdYPeRkGNP_oR3kqWd7-1333075014.msg	756963	0660	edit dl rm
I3qyppk9BfNVPeemTdaQE-1334329609.msg	240970	0660	edit dl rm
iFG2yHkCxvLVj42wBk6NI-1334122510.msg	2667600	0660	edit dl rm
IFs0lgGvFCfuHWCGkKWgf-1333417663.msg	41433	0660	edit dl rm
iHoW7DbsCRxIIHIxISWWt-1334239311.msg	13181	0660	edit dl rm
ihr40Luzhj4eHAmn2mtG6-1333559575.msg	91243	0660	edit dl rm
iOfLEKhZz1Qkq4oAxAoaa-1333387685.msg	114121	0660	edit dl rm
IOt8fgw6pMsACL7oK1ZiK-1333612947.msg	20799	0660	edit dl rm
iOZQc0El53DueV9ARhdtE-1333006438.msg	53332	0660	edit dl rm
IPOQhEum4CfQozNKPPX5h-1334199092.msg	63136	0660	edit dl rm
iuKCJ0iDTOmCZusrzXffE-1334214022.msg	155973	0660	edit dl rm
IYYwHytcO7VZfWLX12BUn-1333192011.msg	83070	0660	edit dl rm
jA9mqAKVqxwhpidUUEZ2W-1333941698.msg	4111	0660	edit dl rm
jMf_PzN5ZCqTHDQOBmnbC-1334110169.msg	10948	0660	edit dl rm
JMvfGMg_q7THle1FlUw_g-1333378663.msg	2821605	0660	edit dl rm
JrVQhwxq8j7MPHyA12xa1-1334027603.msg	246724	0660	edit dl rm
Ke7qkDvWI0_WUb6JcjfIm-1334046698.msg	222252	0660	edit dl rm
KHaxApREnAauz_d7MfVYJ-1334029789.msg	17609	0660	edit dl rm
KjIGETzlEHi54qbbJ7MPe-1333500402.msg	79200	0660	edit dl rm
Kkoqrku4_l_8lOO8c7U69-1334211006.msg	170843	0660	edit dl rm
KRfLZZn12aQvmOm_ZHVg_-1333479984.msg	93487	0660	edit dl rm
KrRbWpvWplBOf0v_EReva-1333579673.msg	49522	0660	edit dl rm
KvtvYcd4juV06lRit7wxf-1334052085.msg	79031	0660	edit dl rm
KWbioRLxL4QwnI_oKx4sC-1334237200.msg	10315	0660	edit dl rm
KYGmt0_R1_CzqRVtQlzIc-1334252436.msg	107923	0660	edit dl rm
KZzvjxjTBybb90k1ubcoY-1333594993.msg	733956	0660	edit dl rm
L5xNYTuTPX15vP6OemDea-1333073930.msg	5410	0660	edit dl rm
LDm7JICB05QMaNHlo5ROz-1334006708.msg	146397	0660	edit dl rm
LEgVNG09oQOmxT8S1bQX4-1333290946.msg	737190	0660	edit dl rm
lEQRPMqDgeN6sZ9SrktmQ-1333168647.msg	145951	0660	edit dl rm
leuZJURnc9af6o8YdaY5j-1333024681.msg	119463	0660	edit dl rm
lksk_SGRXBJG2y9Q0FOVs-1333494098.msg	44338	0660	edit dl rm
Lkzif2f8mXn8gJEYj6SlE-1333009445.msg	52889	0660	edit dl rm
LlTzzCcTmZk5BNkQXYf0T-1334088040.msg	444930	0660	edit dl rm
Lo9LW7alGkXYpB0z8eLoH-1333678427.msg	3878	0660	edit dl rm
lSjCk28UejxxIn3JC0ojs-1334041818.msg	5882	0660	edit dl rm
lZ7AEMsGa2AIpDiJ8ZtjY-1333494049.msg	35735	0660	edit dl rm
M1BenFTqmRaGU4KMdmhDH-1333570039.msg	107819	0660	edit dl rm
m2zIL01ozCJw_TNOuPBDm-1333427862.msg	81669	0660	edit dl rm
M5xSMUJoqxIXD4TgP4taH-1334052309.msg	182959	0660	edit dl rm
M8mdd_2FAB8lXCsNxHl17-1334194745.msg	2918205	0660	edit dl rm
MC7g58Mrp8zZw9SG8JTRe-1333076734.msg	226638	0660	edit dl rm
ME0bBG_59oDUX7y76Pk09-1333361678.msg	35168	0660	edit dl rm
MehY0ntaxQDuJLefTwVhz-1333092385.msg	169975	0660	edit dl rm
moUiEls06MtbMFoJy8WVv-1334194802.msg	226714	0660	edit dl rm
MudK_o0vBb_gFbWRMNVmd-1334190277.msg	3585774	0660	edit dl rm
N1sI8SsPn27PHkx1APeFP-1334237014.msg	34777	0660	edit dl rm
N7NjAc29m7tbDMzKBVqJo-1333250841.msg	415363	0660	edit dl rm
N8LrhwwUgtYOS0MoHODZ9-1334023999.msg	8498	0660	edit dl rm
N29EHWe2lBPwDaxXXAXEn-1333694450.msg	6290	0660	edit dl rm
NArb9J2ust7d5YI_HxSpt-1333446699.msg	196803	0660	edit dl rm
nDYHVQNFo4Hs1spegi9Fz-1333654364.msg	57146	0660	edit dl rm
nlM00EitSDfKDpaOWTdcB-1334287301.msg	65310	0660	edit dl rm
NLpZWc0Dq2_jLIDNa9wle-1334128779.msg	82058	0660	edit dl rm
npa0e2VrF2MvVRjiSe42_-1333418497.msg	34690	0660	edit dl rm
nrvIzHC_RYti_WDrxNdOB-1333278742.msg	2729	0660	edit dl rm
nSl7NILLuB1l0bemcWSw7-1334074328.msg	48490	0660	edit dl rm
nSYcIEkqPYzxalnM2d6d_-1333059780.msg	32917	0660	edit dl rm
Nu01hysjwYBdph5LBdHz6-1333928386.msg	75985	0660	edit dl rm
nzGr12gnKAX6AN9znpijy-1333686477.msg	101452	0660	edit dl rm
O4GVZLf5KIpt960EIK0pu-1333038549.msg	26560	0660	edit dl rm
O4MdQfrO0gH5rvTX95KHy-1334027515.msg	20084	0660	edit dl rm
O26t31tA4dhIyuDhmxtA_-1333893273.msg	11674156	0660	edit dl rm
ObH9jDmS6u1uUH8ry8y5c-1333680300.msg	25709	0660	edit dl rm
oSYPRCheHknDQMCYeJyG2-1333951673.msg	6115	0660	edit dl rm
ov4UEGFavuHCACYG7TWwD-1333198568.msg	38520	0660	edit dl rm
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p3B5SYltXzqbxmDZfgRgb-1334282167.msg	35964	0660	edit dl rm
P6OJbPB0soqAKTSItfiRO-1334220844.msg	21194	0660	edit dl rm
P9qTUYlRg4HNRtjTdShx_-1333665037.msg	38906	0660	edit dl rm
PAOeGLUAITWuLoiDRKxWR-1333289463.msg	415371	0660	edit dl rm
PAPISqjgUqk8CAYM7dqLE-1333380274.msg	3525	0660	edit dl rm
PbJT3qoGcntvFX48GhI3X-1334195310.msg	19395	0660	edit dl rm
PdW9c8El2KKRvnavVbT6U-1333390960.msg	53373	0660	edit dl rm
pgaClvgbXVKHr3iKeG3KA-1333005561.msg	270577	0660	edit dl rm
piAKwzykWAH0HjaNLiW1B-1333939219.msg	3887	0660	edit dl rm
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ppIyer5b4_pDCgWryeOHG-1334246450.msg	2300	0660	edit dl rm
QBoFAJhig3xWKuk8V9vCn-1333381706.msg	781953	0660	edit dl rm
qG7UiHLrIqgyTSdW7Zc84-1334067750.msg	5416	0660	edit dl rm
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Malaysian Export Academy
(PSMB Registered Class A Training Provider - SBL Claimable)
Presents

Office Management and Clerical Development

08 & 09 May 2012 (Tues & Wed), 9 am to 5 pm, Holiday Villa Hotel, Subang =
Jaya, Selangor

Certificate of completion will be awarded for those who complete the =
course

Course Overview

In modern working environments, more and more challenges are there for =
office staff to manage and run an office efficiently. In view of that =
every office staff is encouraged to take on office management =
responsibilities.

Whether it is purely taking over the day to day running of office =
activities or taking on a team of staff to help. This can be very =
challenging as not only will your workload increase but you will be =
required to use skills you have never used before.

It is not uncommon to feel lost and unsupported in the office management =
role, everyone having high expectations of you and yet offering very =
little and guidance.

Who Should Attend?

This course is relevant for executives/personal assistants or anyone =
looking to become an office manager or who regularly takes on office =
management responsibilities. It's a useful refresher for those in =
existing office management positions wanting to enhance their skills and =
benefit from formal, structured training with real world applications.

Key Learning Outcomes

=B7         The key to a robust and effective organization

=B7         How to effectively manage the dynamics of change

=B7         Take on extra responsibility while staying in control

=B7         Effective negotiation and influencing skills and how to best =
apply them in your role

=B7         How to get the outcome you desire through effective win/win =
communication skills

=B7         How to cram 24 hours into a morning- a Master class in =
dynamic time management

=B7         How to manage difficult people, situations and stress in a =
calm and effective manner

=B7         Foster a productive and efficient office environment=20

Course Outline

DEFINING THE ROLE OF OFFICE MANAGER

=D8  Understanding the core components of the office manager role

=D8  Functions of a manager

=D8  Role and responsibilities of a manager

MASTERING TIME AND WORKFLOW MANAGEMENT SKILLS

=D8  Review how you spend your time through a self audit exercise

=D8  Develop a systematic way of managing a workflow

=D8  Identify your personal " time stealers"

=D8  Avoid " hurry sickness" and be aware of your greater goals

=D8  Learn how to say "No" (nicely) and mean it

=D8  Work at an optimum level to ensure successful outcomes

ESSENTIAL NEGOTIATION SKILLS

=D8  The critical importance of robust negotiation skills

=D8  Understanding your counterpart

=D8  Learn your strengths  and play to them

=D8  Why win/win is the ultimate goal in any negotiation =20

EFFECTIVE COMMUNICATION - WRITTEN AND SPOKEN

=D8  How to get a your message across firmly and fairly

=D8  Best practice communication model - Email communication

=D8  Effective business writing

=D8  Writing instructions and process guides

=D8  Getting your hand on the information you need

MANAGING CHANGE - GAINING COMMITMENT

=D8  How to introduce change painlessly

=D8  Up-selling change as a positive element

=D8  Learn to cope yourself with others

DEALING WITH DIFFICULT SITUATIONS- PEOPLE AND EMOTIONS

=D8  Dealing with organization hierarchy

=D8  How to handle emotions and feelings in a professional way

=D8  Conflict resolution- suggested strategy and outcomes

=D8  Dealing with human crisis

CLERICAL SUPPORT TO THE ORGANISATION

=D8  Act as initial point of contact for department by responding to =
inquiries and requests

=D8  Responds to requests for meetings or appointments

=D8  Manage correspondence and materials of a confidential nature

=D8  Assists in the day to day operations of the department

ROLE OF A CLERK IN AN ORGANISATION

=D8  Accurately records phone messages and ensure promptly delivery, =
route calls, and respond to inquiries promptly

=D8  Learn effective filing system

=D8  Learn to collect and distribute documents

=D8  Learn to manage handling of keys, telephone

Trainers' Profile    =20

G. Vizayer Raj having obtained his MBA from the prestigious European =
Union Open University (UK) also has a Diploma in Warehouse Management =
from the International schools of Management (USA). A pioneer student of =
MIPMM, completed his certificate and advance certificate programs. He is =
also an associate member of the Chartered Institute of Transport.

An in-house training and development manager for a large warehousing and =
logistics company and has been in the field of training for a long time =
before embarking on the current position.=20

G. Vizayer Raj actively lectures with various universities namely, =
University of New Castle, Paramount University of Technology, Universiti =
Teknologi Malaysia especially in the field of Warehouse and Logistics =
Management and also has conducted a number of in-house and public =
programs with Petronas, Maxis, Ericcson to name a few.

He has worked with a number of multinational companies especially =
Sumitomo Corporation, Toshiba Plant Kentesu, Kawasaki Heavy Industries, =
and Keppel Engineering. Among the projects handled were KLIA, Petronas =
Gas Pipeline and PutraJaya Administrative Centre.=20

He serves in various International councils, providing his invaluable =
expertise especially Business Management Association (BMA, UK) and the =
Society of Sales & Marketing (SSM, UK). For the services rendered to the =
industry, G. VIZAYER RAJ has been conferred a fellow of the Cambridge =
International University.

His training sessions are informative, fun and highly interactive.

PARTICIPATION FEES & REGISTRATION

RM 980 per person - SBL claimable  (Inclusive of lunch, tea breaks, =
notes and consultation)

Registration form is enclosed

SECRETARIAT=20

Malaysian Export Academy =20
Suite 306, Block C, Glomac Business Centre,
Jalan SS 6/1, Kelana Jaya,=20
47301 Petaling Jaya, Selangor=20

Hj. Moh'd Ali - Tel: 03-7806 5595 / 96 | Fax: 03-7806 5913 | Email : =
jinna1427@gmail.com=20

Disclaimer: If this mail has been sent to you by mistake or if you =
prefer not to receive any future emails on Training Program from us, =
please reply this e-mail with "REMOVE" in the subject line. We apologize =
for any inconveniences caused. Thank you for your time.

Anti-SPAM Policy Disclaimer: Mail cannot be considered spam as long as =
we include contact information and a remove link for removal from this =
mailing list. If this e-mail is unsolicited, please accept our =
apologies. Further transmissions to you by the sender may be stopped at =
NO COST to you.=20

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style=3D"FONT-FAMILY: Arial; COLOR: #000080; FONT-SIZE: 7.5pt"><SPAN=20
style=3D"FONT-FAMILY: Verdana; COLOR: navy; FONT-SIZE: 10pt; =
FONT-WEIGHT: 700"><FONT=20
face=3DArial>Malaysian Export Academy</DIV>
<SPAN=20
style=3D"FONT-FAMILY: Verdana; COLOR: navy; FONT-SIZE: 10pt">(PSMB =
Registered=20
Class A Training Provider - SBL Claimable<SPAN=20
class=3DGramE>) <SPAN=20
style=3D"FONT-FAMILY: Verdana; COLOR: navy; FONT-SIZE: =
10pt">Presents<SPAN=20
style=3D"FONT-FAMILY: Verdana; COLOR: navy; FONT-SIZE: =
10pt"><FONT=20
size=3D2>
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif"><FONT color=3D#800080 size=3D5 =

face=3DArial>Office Management and Clerical=20
Development
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">08 &amp; 09 May 2012 (Tues &amp; Wed), 9 am to 5 =
pm, Holiday=20
Villa Hotel, Subang Jaya, Selangor
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: =
11pt"><SPAN=20
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bold"><SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 10pt; FONT-WEIGHT: =
normal"><FONT=20
face=3DArial>Certificate of completion will be awarded for those who =
complete the=20
course 
<SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">Course =
Overview<FONT=20
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mso-bidi-font-family: Symbol"=20
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<DIV class=3DSection1></DIV>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#000080>In modern working environments, more and more challenges =
are there=20
for office staff to manage and run an office efficiently. In view of =
that every=20
office staff is encouraged to take on office management=20
responsibilities.<o:p></o:p>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#000080>Whether it is purely taking over the day to day running =
of office=20
activities or taking on a team of staff to help. This can be very =
challenging as=20
not only will your workload increase but you will be required to use =
skills you=20
have never used before.<o:p></o:p>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#000080>It is not uncommon to feel lost and unsupported in the =
office=20
management role, everyone having high expectations of you and yet =
offering very=20
little and guidance.<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.25in; mso-list: l0 =
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class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">Who Should Attend?
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.25in; mso-list: l0 =
level1 lfo1; mso-add-space: auto"=20
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style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt"><SPAN=20
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style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt"><SPAN=20
lang=3DEN-MY><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
face=3DArial>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#000080>This course is relevant for executives/personal =
assistants or=20
anyone looking to become an office manager or who regularly takes on =
office=20
management responsibilities. It=92s&nbsp;a=20
useful refresher for those in existing office management positions =
wanting to=20
enhance their skills and benefit from formal, structured training with =
real=20
world applications.
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt"><FONT=20
color=3D#800080 face=3DArial>Key Learning=20
Outcomes<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">
<P=20
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<SPAN=20
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key to a robust and effective organization<o:p></o:p>
<P=20
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style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to effectively manage the dynamics of =
change<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Take=20
on extra responsibility while staying in =
control<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Effective=20
negotiation and influencing skills and how to best apply them in your=20
role<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to get the outcome you desire through effective win/win communication=20
skills<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to cram 24 hours into a morning- a Master class in dynamic time=20
management<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to manage difficult people, situations and stress in a calm and =
effective=20
manner<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l0 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Symbol; FONT-SIZE: 10pt; =
mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<FONT=20
size=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Foster=20
a productive and efficient office environment =
<o:p></o:p>
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#800080 face=3DArial>Course=20
Outline<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#800000><o:p><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#000080>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">DEFINING=20
THE ROLE OF OFFICE MANAGER<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l5 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Understanding=20
the core components of the office manager role<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l5 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Functions=20
of a manager<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l5 =
level1 lfo1"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Role=20
and responsibilities of a manager<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">MASTERING=20
TIME AND WORKFLOW MANAGEMENT SKILLS<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Review=20
how you spend your time through a self audit =
exercise<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Develop=20
a systematic way of managing a workflow<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Identify=20
your personal =93 time stealers=94<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Avoid=20
=93 hurry sickness=94 and be aware of your greater =
goals<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
how to say =93No=94 (nicely) and mean it<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l0 =
level1 lfo2"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Work=20
at an optimum level to ensure successful outcomes<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">ESSENTIAL=20
NEGOTIATION SKILLS<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l3 =
level1 lfo3"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">The=20
critical importance of robust negotiation skills<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l3 =
level1 lfo3"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Understanding=20
your counterpart<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l3 =
level1 lfo3"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
your strengths&nbsp; and play =
to=20
them<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l3 =
level1 lfo3"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Why=20
win/win is the ultimate goal in any negotiation <SPAN=20
style=3D"mso-spacerun: yes">&nbsp;<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">EFFECTIVE=20
COMMUNICATION =96 WRITTEN AND SPOKEN<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l4 =
level1 lfo4"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to get a your message across firmly and fairly<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l4 =
level1 lfo4"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Best=20
practice communication model =96 Email =
communication<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l4 =
level1 lfo4"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Effective=20
business writing<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l4 =
level1 lfo4"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Writing=20
instructions and process guides<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l4 =
level1 lfo4"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Getting=20
your hand on the information you need<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">MANAGING=20
CHANGE =96 GAINING COMMITMENT<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l6 =
level1 lfo5"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to introduce change painlessly<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l6 =
level1 lfo5"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Up-selling=20
change as a positive element<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l6 =
level1 lfo5"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
to cope yourself with others<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">DEALING=20
WITH DIFFICULT SITUATIONS=96 PEOPLE AND =
EMOTIONS<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 =
level1 lfo6"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Dealing=20
with organization hierarchy<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 =
level1 lfo6"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">How=20
to handle emotions and feelings in a professional =
way<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l1 =
level1 lfo6"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Conflict=20
resolution- suggested strategy and outcomes<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l1 =
level1 lfo6"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Dealing=20
with human crisis<o:p></o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">CLERICAL=20
SUPPORT TO THE ORGANISATION<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l2 =
level1 lfo7"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Act=20
as initial point of contact for department by responding to inquiries =
and=20
requests<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l2 =
level1 lfo7"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Responds=20
to requests for meetings or appointments<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l2 =
level1 lfo7"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Manage=20
correspondence and materials of a confidential =
nature<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l2 =
level1 lfo7"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Assists=20
in the day to day operations of the department<o:p></o:p>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt"><o:p>&nbsp;</o:p><B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">ROLE=20
OF A CLERK IN AN ORGANISATION<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l7 =
level1 lfo8"=20
class=3DMsoListParagraphCxSpFirst><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Accurately=20
records phone messages and ensure promptly delivery, route calls, and =
respond to=20
inquiries promptly<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l7 =
level1 lfo8"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
effective filing system<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 0pt 0.5in; mso-list: l7 =
level1 lfo8"=20
class=3DMsoListParagraphCxSpMiddle><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
to collect and distribute documents<o:p></o:p>
<P=20
style=3D"TEXT-INDENT: -0.25in; MARGIN: 0in 0in 10pt 0.5in; mso-list: l7 =
level1 lfo8"=20
class=3DMsoListParagraphCxSpLast><SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings; FONT-SIZE: 10pt; =
mso-fareast-font-family: Wingdings; mso-bidi-font-family: =
Wingdings"><SPAN=20
style=3D"mso-list: Ignore">=D8&nbsp;=20
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; =
FONT-SIZE: 10pt">Learn=20
to manage handling of keys, telephone<o:p></o:p>
<SPAN=20
style=3D"LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; =
FONT-SIZE: 10pt"><FONT=20
color=3D#800080 face=3DArial>Trainers'=20
Profile</o:p><FONT=20
color=3D#000080><SPAN=20
style=3D"FONT-FAMILY: Arial; COLOR: #000080; FONT-SIZE: 7.5pt"><SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: =
11pt">&nbsp;&nbsp;&nbsp;&nbsp;=20

<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">G. Vizayer Raj having obtained his MBA =
from the=20
prestigious European Union Open University (UK) also has a Diploma in =
Warehouse=20
Management from the International schools of Management (USA). A pioneer =
student=20
of MIPMM, completed his certificate and advance certificate programs. He =
is also=20
an associate member of the Chartered Institute of =
Transport.
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">An in-house training and development manager for a large =
warehousing=20
and logistics company and has been in the field of training for a long =
time=20
before embarking on the current position. 
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">G. Vizayer Raj actively lectures with =
various=20
universities namely, University of New Castle, Paramount University of=20
Technology, Universiti Teknologi Malaysia especially in the field of =
Warehouse=20
and Logistics Management and also has conducted a number of in-house and =
public=20
programs with Petronas, Maxis, Ericcson to name a few.
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt">He has worked with a number of multinational companies =
especially=20
Sumitomo Corporation, Toshiba Plant Kentesu, Kawasaki Heavy Industries, =
and=20
Keppel Engineering. Among the projects handled were KLIA, Petronas Gas =
Pipeline=20
and PutraJaya Administrative Centre.&nbsp;
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt; FONT-WEIGHT: =
normal"><FONT=20
size=3D2 face=3DArial>He serves in various International councils, =
providing his=20
invaluable expertise especially Business Management Association (BMA, =
UK) and=20
the Society of Sales &amp; Marketing (SSM, UK). For the services =
rendered to the=20
industry, G. VIZAYER RAJ has been conferred a fellow of the Cambridge=20
International University.
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 11pt; FONT-WEIGHT: =
normal"><FONT=20
size=3D2 face=3DArial>His training sessions are informative, fun and =
highly=20
interactive.<SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 7.5pt">
PARTICIPATION FEES &amp;=20
REGISTRATION<SPAN=20
style=3D"FONT-FAMILY: Arial; COLOR: #000080; FONT-SIZE: 7.5pt">
RM=20
980 per person =96 SBL claimable&nbsp; (Inclusive of lunch, tea breaks, =
notes and=20
consultation)<SPAN=20
style=3D"FONT-FAMILY: Arial; FONT-SIZE: 7.5pt">
Registration form =
is=20
enclosed
<FONT=20
face=3DArial>SECRETARIAT<SPAN=20
style=3D"FONT-FAMILY: =
Calibri">&nbsp;<SPAN=20
style=3D"FONT-FAMILY: Arial; COLOR: #000080; FONT-SIZE: 7.5pt">
<SPAN=20
style=3D"FONT-FAMILY: Calibri">Malaysian =
Export Academy=20
&nbsp; Suite 306, Block C, Glomac Business Centre, Jalan SS =
6/1, Kelana=20
Jaya, 47301 Petaling Jaya, Selangor&nbsp;
<SPAN=20
style=3D"FONT-FAMILY: Calibri"><SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif; COLOR: #000080"><FONT=20
face=3DTahoma>Hj. Moh'd Ali&nbsp;- Tel: 03-7806 5595 / =
96&nbsp;|=20
Fax: 03-7806 5913&nbsp;| Email : <A=20
href=3D"mailto:jinna1427@gmail.com">jinna1427@gmail.com</A>=
<SPAN=20
style=3D"FONT-FAMILY: Calibri,sans-serif">&nbsp;
<FONT=20
face=3DArial>Disclaimer: If this =
mail has been=20
sent to you by mistake or if you prefer not to receive any future emails =
on=20
Training Program from us, please reply this e-mail with "<SPAN =

style=3D"FONT-FAMILY: Verdana"><A=20
style=3D"TEXT-DECORATION: underline">REMOVE</A><SPAN=20
style=3D"FONT-FAMILY: Verdana">" in the subject line. We apologize for =
any=20
inconveniences caused. Thank you for your time.
<FONT=20
size=3D1>&nbsp;
<SPAN=20
style=3D"FONT-FAMILY: Verdana">Anti-SPAM Policy =
Disclaimer: Mail=20
cannot be considered spam as long as we include contact information and =
a remove=20
link for removal from this mailing list. If this e-mail is =
unsolicited,=20
please accept our apologies. Further transmissions to you by the sender =
may be=20
stopped at NO COST to you.<SPAN=20
style=3D"FONT-FAMILY: =
Verdana">&nbsp;</BODY></HTM=
L>

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From ali@londonexportacademy.org Fri Apr 13 12:49:18 2012 Received: from [119.110.111.223] (port=33258 helo=main.exportacademy.net) by trapezius.mschosting.com with esmtps (TLSv1:AES256-SHA:256) (Exim 4.69) (envelope-from ) id 1SIYRR-001abs-27 for sales@wespack.com.my; Fri, 13 Apr 2012 12:49:17 +0800 Received: from 29.116.49.60.klj04-home.tm.net.my ([60.49.116.29]:3191 helo=jinnah2d6c2b44) by main.exportacademy.net with esmtpa (Exim 4.77) (envelope-from ) id 1SIYPJ-0006EH-TL; Fri, 13 Apr 2012 12:46:56 +0800 Message-ID: From: "Office Management and Clerical Development" To: Subject: Office Management and Clerical Development Date: Fri, 13 Apr 2012 12:28:29 +0800 MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_0BCE_01CD1970.EEB25AB0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.5843 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - main.exportacademy.net X-AntiAbuse: Original Domain - wespack.com.my X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - londonexportacademy.org X-Spam-Status: No, score=-1.1 X-Spam-Score: -10 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "trapezius.mschosting.com", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Malaysian Export Academy (PSMB Registered Class A Training Provider - SBL Claimable) Presents Office Management and Clerical Development 08 & 09 May 2012 (Tues & Wed), 9 am to 5 pm, Holiday Villa Hotel, Subang Jaya, Selangor [...] Content analysis details: (-1.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 RDNS_NONE Delivered to internal network by a host with no rDNS 0.0 AWL AWL: From: address is in the auto white-list X-Spam-Flag: NO This is a multi-part message in MIME format. ------=_NextPart_000_0BCE_01CD1970.EEB25AB0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0BCF_01CD1970.EEB25AB0" ------=_NextPart_001_0BCF_01CD1970.EEB25AB0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Malaysian Export Academy (PSMB Registered Class A Training Provider - SBL Claimable) Presents Office Management and Clerical Development 08 & 09 May 2012 (Tues & Wed), 9 am to 5 pm, Holiday Villa Hotel, Subang = Jaya, Selangor Certificate of completion will be awarded for those who complete the = course Course Overview In modern working environments, more and more challenges are there for = office staff to manage and run an office efficiently. In view of that = every office staff is encouraged to take on office management = responsibilities. Whether it is purely taking over the day to day running of office = activities or taking on a team of staff to help. This can be very = challenging as not only will your workload increase but you will be = required to use skills you have never used before. It is not uncommon to feel lost and unsupported in the office management = role, everyone having high expectations of you and yet offering very = little and guidance. Who Should Attend? This course is relevant for executives/personal assistants or anyone = looking to become an office manager or who regularly takes on office = management responsibilities. It's a useful refresher for those in = existing office management positions wanting to enhance their skills and = benefit from formal, structured training with real world applications. Key Learning Outcomes =B7 The key to a robust and effective organization =B7 How to effectively manage the dynamics of change =B7 Take on extra responsibility while staying in control =B7 Effective negotiation and influencing skills and how to best = apply them in your role =B7 How to get the outcome you desire through effective win/win = communication skills =B7 How to cram 24 hours into a morning- a Master class in = dynamic time management =B7 How to manage difficult people, situations and stress in a = calm and effective manner =B7 Foster a productive and efficient office environment=20 Course Outline DEFINING THE ROLE OF OFFICE MANAGER =D8 Understanding the core components of the office manager role =D8 Functions of a manager =D8 Role and responsibilities of a manager MASTERING TIME AND WORKFLOW MANAGEMENT SKILLS =D8 Review how you spend your time through a self audit exercise =D8 Develop a systematic way of managing a workflow =D8 Identify your personal " time stealers" =D8 Avoid " hurry sickness" and be aware of your greater goals =D8 Learn how to say "No" (nicely) and mean it =D8 Work at an optimum level to ensure successful outcomes ESSENTIAL NEGOTIATION SKILLS =D8 The critical importance of robust negotiation skills =D8 Understanding your counterpart =D8 Learn your strengths and play to them =D8 Why win/win is the ultimate goal in any negotiation =20 EFFECTIVE COMMUNICATION - WRITTEN AND SPOKEN =D8 How to get a your message across firmly and fairly =D8 Best practice communication model - Email communication =D8 Effective business writing =D8 Writing instructions and process guides =D8 Getting your hand on the information you need MANAGING CHANGE - GAINING COMMITMENT =D8 How to introduce change painlessly =D8 Up-selling change as a positive element =D8 Learn to cope yourself with others DEALING WITH DIFFICULT SITUATIONS- PEOPLE AND EMOTIONS =D8 Dealing with organization hierarchy =D8 How to handle emotions and feelings in a professional way =D8 Conflict resolution- suggested strategy and outcomes =D8 Dealing with human crisis CLERICAL SUPPORT TO THE ORGANISATION =D8 Act as initial point of contact for department by responding to = inquiries and requests =D8 Responds to requests for meetings or appointments =D8 Manage correspondence and materials of a confidential nature =D8 Assists in the day to day operations of the department ROLE OF A CLERK IN AN ORGANISATION =D8 Accurately records phone messages and ensure promptly delivery, = route calls, and respond to inquiries promptly =D8 Learn effective filing system =D8 Learn to collect and distribute documents =D8 Learn to manage handling of keys, telephone Trainers' Profile =20 G. Vizayer Raj having obtained his MBA from the prestigious European = Union Open University (UK) also has a Diploma in Warehouse Management = from the International schools of Management (USA). A pioneer student of = MIPMM, completed his certificate and advance certificate programs. He is = also an associate member of the Chartered Institute of Transport. An in-house training and development manager for a large warehousing and = logistics company and has been in the field of training for a long time = before embarking on the current position.=20 G. Vizayer Raj actively lectures with various universities namely, = University of New Castle, Paramount University of Technology, Universiti = Teknologi Malaysia especially in the field of Warehouse and Logistics = Management and also has conducted a number of in-house and public = programs with Petronas, Maxis, Ericcson to name a few. He has worked with a number of multinational companies especially = Sumitomo Corporation, Toshiba Plant Kentesu, Kawasaki Heavy Industries, = and Keppel Engineering. Among the projects handled were KLIA, Petronas = Gas Pipeline and PutraJaya Administrative Centre.=20 He serves in various International councils, providing his invaluable = expertise especially Business Management Association (BMA, UK) and the = Society of Sales & Marketing (SSM, UK). For the services rendered to the = industry, G. VIZAYER RAJ has been conferred a fellow of the Cambridge = International University. His training sessions are informative, fun and highly interactive. PARTICIPATION FEES & REGISTRATION RM 980 per person - SBL claimable (Inclusive of lunch, tea breaks, = notes and consultation) Registration form is enclosed SECRETARIAT=20 Malaysian Export Academy =20 Suite 306, Block C, Glomac Business Centre, Jalan SS 6/1, Kelana Jaya,=20 47301 Petaling Jaya, Selangor=20 Hj. Moh'd Ali - Tel: 03-7806 5595 / 96 | Fax: 03-7806 5913 | Email : = jinna1427@gmail.com=20 Disclaimer: If this mail has been sent to you by mistake or if you = prefer not to receive any future emails on Training Program from us, = please reply this e-mail with "REMOVE" in the subject line. We apologize = for any inconveniences caused. Thank you for your time. Anti-SPAM Policy Disclaimer: Mail cannot be considered spam as long as = we include contact information and a remove link for removal from this = mailing list. If this e-mail is unsolicited, please accept our = apologies. Further transmissions to you by the sender may be stopped at = NO COST to you.=20 ------=_NextPart_001_0BCF_01CD1970.EEB25AB0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Malaysian Export Academy

(PSMB = Registered=20 Class A Training Provider - SBL Claimable)
Presents

Office Management and Clerical=20 Development

08 & 09 May 2012 (Tues & Wed), 9 am to 5 = pm, Holiday=20 Villa Hotel, Subang Jaya, Selangor

Certificate of completion will be awarded for those who = complete the=20 course

Course = Overview

In modern working environments, more and more challenges = are there=20 for office staff to manage and run an office efficiently. In view of = that every=20 office staff is encouraged to take on office management=20 responsibilities.

Whether it is purely taking over the day to day running = of office=20 activities or taking on a team of staff to help. This can be very = challenging as=20 not only will your workload increase but you will be required to use = skills you=20 have never used before.

It is not uncommon to feel lost and unsupported in the = office=20 management role, everyone having high expectations of you and yet = offering very=20 little and guidance.

Who Should Attend?

This course is relevant for executives/personal = assistants or=20 anyone looking to become an office manager or who regularly takes on = office=20 management responsibilities. It=92s a=20 useful refresher for those in existing office management positions = wanting to=20 enhance their skills and benefit from formal, structured training with = real=20 world applications.

Key Learning=20 Outcomes

=B7 =20 The=20 key to a robust and effective organization

=B7 =20 How=20 to effectively manage the dynamics of = change

=B7 =20 Take=20 on extra responsibility while staying in = control

=B7 =20 Effective=20 negotiation and influencing skills and how to best apply them in your=20 role

=B7 =20 How=20 to get the outcome you desire through effective win/win communication=20 skills

=B7 =20 How=20 to cram 24 hours into a morning- a Master class in dynamic time=20 management

=B7 =20 How=20 to manage difficult people, situations and stress in a calm and = effective=20 manner

=B7 =20 Foster=20 a productive and efficient office environment =

Course=20 Outline

DEFINING=20 THE ROLE OF OFFICE MANAGER

=D8 =20 Understanding=20 the core components of the office manager role

=D8 =20 Functions=20 of a manager

=D8 =20 Role=20 and responsibilities of a manager

MASTERING=20 TIME AND WORKFLOW MANAGEMENT SKILLS

=D8 =20 Review=20 how you spend your time through a self audit = exercise

=D8 =20 Develop=20 a systematic way of managing a workflow

=D8 =20 Identify=20 your personal =93 time stealers=94

=D8 =20 Avoid=20 =93 hurry sickness=94 and be aware of your greater = goals

=D8 =20 Learn=20 how to say =93No=94 (nicely) and mean it

=D8 =20 Work=20 at an optimum level to ensure successful outcomes

ESSENTIAL=20 NEGOTIATION SKILLS

=D8 =20 The=20 critical importance of robust negotiation skills

=D8 =20 Understanding=20 your counterpart

=D8 =20 Learn=20 your strengths and play = to=20 them

=D8 =20 Why=20 win/win is the ultimate goal in any negotiation

EFFECTIVE=20 COMMUNICATION =96 WRITTEN AND SPOKEN

=D8 =20 How=20 to get a your message across firmly and fairly

=D8 =20 Best=20 practice communication model =96 Email = communication

=D8 =20 Effective=20 business writing

=D8 =20 Writing=20 instructions and process guides

=D8 =20 Getting=20 your hand on the information you need

MANAGING=20 CHANGE =96 GAINING COMMITMENT

=D8 =20 How=20 to introduce change painlessly

=D8 =20 Up-selling=20 change as a positive element

=D8 =20 Learn=20 to cope yourself with others

DEALING=20 WITH DIFFICULT SITUATIONS=96 PEOPLE AND = EMOTIONS

=D8 =20 Dealing=20 with organization hierarchy

=D8 =20 How=20 to handle emotions and feelings in a professional = way

=D8 =20 Conflict=20 resolution- suggested strategy and outcomes

=D8 =20 Dealing=20 with human crisis

CLERICAL=20 SUPPORT TO THE ORGANISATION

=D8 =20 Act=20 as initial point of contact for department by responding to inquiries = and=20 requests

=D8 =20 Responds=20 to requests for meetings or appointments

=D8 =20 Manage=20 correspondence and materials of a confidential = nature

=D8 =20 Assists=20 in the day to day operations of the department

ROLE=20 OF A CLERK IN AN ORGANISATION

=D8 =20 Accurately=20 records phone messages and ensure promptly delivery, route calls, and = respond to=20 inquiries promptly

=D8 =20 Learn=20 effective filing system

=D8 =20 Learn=20 to collect and distribute documents

=D8 =20 Learn=20 to manage handling of keys, telephone

Trainers'=20 Profile =20

G. Vizayer Raj having obtained his MBA = from the=20 prestigious European Union Open University (UK) also has a Diploma in = Warehouse=20 Management from the International schools of Management (USA). A pioneer = student=20 of MIPMM, completed his certificate and advance certificate programs. He = is also=20 an associate member of the Chartered Institute of = Transport.

An in-house training and development manager for a large = warehousing=20 and logistics company and has been in the field of training for a long = time=20 before embarking on the current position.

G. Vizayer Raj actively lectures with = various=20 universities namely, University of New Castle, Paramount University of=20 Technology, Universiti Teknologi Malaysia especially in the field of = Warehouse=20 and Logistics Management and also has conducted a number of in-house and = public=20 programs with Petronas, Maxis, Ericcson to name a few.

He has worked with a number of multinational companies = especially=20 Sumitomo Corporation, Toshiba Plant Kentesu, Kawasaki Heavy Industries, = and=20 Keppel Engineering. Among the projects handled were KLIA, Petronas Gas = Pipeline=20 and PutraJaya Administrative Centre.

He serves in various International councils, = providing his=20 invaluable expertise especially Business Management Association (BMA, = UK) and=20 the Society of Sales & Marketing (SSM, UK). For the services = rendered to the=20 industry, G. VIZAYER RAJ has been conferred a fellow of the Cambridge=20 International University.

His training sessions are informative, fun and = highly=20 interactive.

PARTICIPATION FEES &=20 REGISTRATION

RM=20 980 per person =96 SBL claimable (Inclusive of lunch, tea breaks, = notes and=20 consultation)

Registration form = is=20 enclosed

SECRETARIAT

Malaysian = Export Academy=20
Suite 306, Block C, Glomac Business Centre,
Jalan SS = 6/1, Kelana=20 Jaya,
47301 Petaling Jaya, Selangor

Hj. Moh'd Ali - Tel: 03-7806 5595 / = 96 |=20 Fax: 03-7806 5913 | Email : jinna1427@gmail.com=

Disclaimer: If this = mail has been=20 sent to you by mistake or if you prefer not to receive any future emails = on=20 Training Program from us, please reply this e-mail with "REMOVE" in the subject line. We apologize for = any=20 inconveniences caused. Thank you for your time.

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