/home/wespack/etc/wespack.com.my/sales/boxtrapper/queue
Edit: /home/wespack/etc/wespack.com.my/sales/boxtrapper/queue/7rd1V5JoMjrlsXai9TY9w-1333038201.msg (108337B)
From cxdvt@myjaring.net Fri Mar 30 00:23:21 2012
Received: from smtp1.dnsmadeeasy.com ([208.94.147.131]:37722)
by trapezius.mschosting.com with esmtp (Exim 4.69)
(envelope-from
)
id 1SDI85-001KbH-Ox
for sales@wespack.com.my; Fri, 30 Mar 2012 00:23:20 +0800
X-Authenticated-Name: adrian2000
From: "CX Management"
To:
Subject: Delivering Advanced Customer Service-By Going the Extra Mile (9 & 10 May 2012)
Date: Thu, 29 Mar 2012 10:23:27 -0600
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=24113401_5908_4266_1013_716584120926"
Message-ID:
X-Mailer: AMLC
X-Spam-Status: No, score=-0.9
X-Spam-Score: -8
X-Spam-Bar: /
X-Ham-Report: Spam detection software, running on the system "trapezius.mschosting.com", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.
Content preview: Ifthis mail has been sent to you by mistake or if you prefer
not to receiveany future emails from us on Training Workshops announcements;
pleaseforward this mail to us at training@cxmgmt.comor cxmgmt@myjaring.netwith
"REMOVE" in the subject line. We apologize for anyinconveniences caused.
Thankyou. CXManagement Development presents DeliveringAdvanced Customer Service
-ByGoing the Extra Mile 9& 10 May 2012 [...]
Content analysis details: (-0.9 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.0 RCVD_IN_DNSWL_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to DNSWL
was blocked. See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[208.94.147.131 listed in list.dnswl.org]
1.0 HK_RANDOM_FROM From username looks random
0.0 HK_RANDOM_ENVFROM Envelope sender username looks random
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
0.0 HTML_MESSAGE BODY: HTML included in message
0.0 T_FILL_THIS_FORM_SHORT Fill in a short form with personal information
0.0 AWL AWL: From: address is in the auto white-list
X-Spam-Flag: NO
This is a multi-part message in MIME format.
------=24113401_5908_4266_1013_716584120926
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
charset="windows-1252"
Ifthis mail has been sent to you by mistake or if you prefer not to rece=
iveany future emails from us on Training Workshops announcements; please=
forward this mail to us at training@cxmgmt.comor cxmgmt@myjaring.netwit=
h "REMOVE" in the subject line. We apologize for anyinconveniences caus=
ed. Thankyou.
CXManagement Development
presents
DeliveringAdvanced Customer Service
-ByGoing the Extra Mile
9& 10 May 2012
HolidayVilla, Subang Jaya
(9am =96 5pm)
WHO WILL BENEFIT
=FCCustomerService Managers/Executives/Supervisors
=FCSales& Marketing Managers/Executives/Supervisors
=FCFrontLine Personnel, Help Desk Personnel
=FCAllpersonnel who deals with customers
COURSE OBJECTIVES
=B7 Createconsistent, World-Class customer service experiences th=
roughout yourorganization.
=B7 To consistentlycommunicate to every customer that they are va=
lued, and that theirsatisfaction is paramount to your organization.
=B7 Handledifficult customers and situations and to make the most=
of every customercontact.
=B7 How to recoverfrom customer service failures, build stronger =
relationship andconsistently create memorable service KEYTOPICS
IdentifyingService Levels -What is Your Service Level?
=B7 Your customerservice experience =96 did you practise A.S.K?
=B7 Poor, Basic,Good and Advanced customer service =96 what is your ser=
vicelevel?
=B7 Importance ofgiving advanced customer service =96trust, retention,p=
rofit
=B7 Repercussionsof poor or basic service =96 expenditure and moreexpen=
diture
ImpressingYour Customer Beyond Expectation
=B7 The essenceof advanced customer serviceis having HEART
=B7 Handling theunexpected creatively
=B7 Top tips forimpressive customer service
o excellence incommunication
o excellence intimeliness
o excellence inappreciation
o excellence inprofessionalism
=B7 Benefits ofadvanced customer service
TheImportant Role of Communication in CustomerService
=B7 Some must-knowrules of effective communication
=B7 Applyingemotional intelligence in customer interactions
=B7 Keeping yourtone positive, professional and upbeat
=B7 Using the rightchoice of words for positive responses
=B7 Questioningskillfully without probing
=B7 Watching your body language to avoid wrongsignals
=B7 Listeningbeyond the frustration and anger
=B7 Creating smalltalk =96 choose to say something
=B7 The impact ofpoor or excellent communication for organizations
HandlingCustomer Complaints Effectively
=B7 Understandingthe specifics of a complaint
=B7 Identifying theroot cause of the problem
=B7 Using the8-step customer service complaint procedure
=B7 Defusing thesituation and resolving the complaint
=B7 Restoring thetrust and relationship
=B7 Activelyseeking and resolving customer complaints
WorkingYour Way to Advanced Service
=B7 Gettingmotivated for the challenge
=B7 Involvement ofcaring management and employees
=B7 Studyworld-class customer service
=B7 Challengeyourself in customer servicesituations
=B7 Measure yourown level of performance - by using the Customer Servic=
e PerformanceIndex
=B7 Increase yourproduct knowledge
=B7 Be memorable =96be the best you can be!
METHODOLOGY
=B7 InteractiveLecture
=B7 Discussions
=B7 Exercises
=B7 CaseStudies
COURSE FACILITATOR
MsK. Yasotha,anexperienced corporate trainer in the areas of business co=
mmunication,personal development, leadership, customer service, public s=
peaking aswell as writing skills has more than 14 years of experience in=
theeducation and training industry and has lectured with various leadin=
ginstitutes and multinational organizations in Malaysia and Singapore. T=
o date she hasconducted more 400 training programmes with participants c=
omprisingofficers, support staff, secretaries, executives and managers f=
romnumerous corporate sectors.
Havingbeen the Customer Relations Manager for an international organizat=
ion, sheimparts the essential skills and knowledge that are pertinent to=
ensurethe highest quality of service to customers while maintaining pro=
fessionalbusiness etiquette. In addition, she has also published course =
booksentitled =93Easy English / Working English =93for the National Prod=
uctivityBoard (NPB) of Singapore.
MsYasotha, who is on a personal mission to educate and empower individua=
lswith the necessary knowledge in order to achieve personal andorganizat=
ional goals, is well-known for her practical, dynamic and livelysessions=
=2E She achieves her objectives and mission through challenginginteracti=
ve sessions, thus consistently receiving excellent feedback fromher part=
icipants.
Amongthe organizations that she has conducted in-house training for are =
HyattRegency, Western Digital, Puteri Nursing College, EON Bhd, Sony Vid=
eo,ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia=
, BDOBinder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison,=
ZaidIbrahim & Co., Measat Broadcast Network Systems, Kobe Precision=
Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals,=
Morrison, Penang Port Authority, Multimedia University, Tenaga NasionalB=
hd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, B Braun,Transocean=85
MsYasotha is a certified trainer in TESL holds a B.A. Honours in English=
andM.Sc. in Corporate Communication. Sheis also a certified trainer w=
ith PSMB (Perbadanan Sumber Manusia Berhad)
IN-HOUSETRAINING
Thisworkshop can be run in-house.
ADMINISTRATIONCourse Fees(HRDF/SBL =96 100%)
Early Bird Discount(before 25 April 2012)
CourseFees : RM1180.00per person
GroupDiscount : RM1050.00per person for 2 or more participants=
=2E
Normal CourseFees
CourseFees : RM1380.00per person
GroupDiscount : RM1250.00per person for 2 or more participants=
=2E
Allregistration must be accompanied with payment.
Allcheques should be crossed =93A/C Payee=94 and made payable to =93CX M=
ANAGEMENTDEVELOPMENT=94
(Feesare inclusive of tea breaks, lunch, course materials and Certificat=
e ofAttendance)
CONTACT
CX ManagementDevelopment
PSMB Approved Training Provider (No:1630)
TEL: 03-8024 1697 / 03-8023 4013 / 016-2728306 ( SG Lim / Lynda / Vivi=
enne )
FAX: 03-80244026
Email: training@cxmgmt.com
Online Registration: http://www.cxmgmt.com
Office Hours: Monday to Friday (9.00am =96 6.00 pm) REGISTRATIONFORM(Clo=
singDate: 2 May 2012)
DeliveringAdvanced Customer Service-By Going the Extra Mile (9 & 10 =
May2012)
(refvem)
Name ofCompany:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85
Address:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85...
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..
Tel. No:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 FaxNo:=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85.=85=85=85=85=85=85=85
Contact Person:=85=85=85=85=85=85=85=85=85=85=85=85.. Email :=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
ApprovingManager: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
Designation:=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85
PARTICIPANT(S)NAME:
Participant1 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
Designation =85=85=85=85=85=85=85=85=85=85=85=85=85
H/P No:=85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
Participant2 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.
H/P No:=85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
Participant3 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.
H/P No:=85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
Participant4 :=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85=
Designation =85=85=85=85=85=85=85=85=85=85=85=85=85.
H/P No:=85=85=85=85=85=85=85=85=85=85=85=85=85. Email:=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
Forthcomingworkshops in April - May 2012
Website: http://www.cxmgmt.com
April2012
9& 10 Apr 2012 - Why Steve Job=92s Presentations InsanelyGreat?
9& 10 Apr 2012 - Management Skills forExecutives
9& 10 Apr 2012 - Introduction to InventoryManagement
9& 10 Apr 2012 - Enhancing Interpersonal CommunicationSkills
12& 13 Apr 2012 - Kepimpinan dan Motivasi Untuk Penyeliadan Team L=
eader
12& 13 Apr 2012 - Managing Your Human CapitalStrategy
12& 13 Apr 2012 - Accounting & Finance forNon-Accounting Profe=
ssionals
12& 13 Apr 2012 - Achieving Peak Performance at theWorkplace
16& 17 Apr 2012 - Developing Effective Competency-BasedTNA (Traini=
ng Needs Analysis)
16& 17 Apr 2012 - Improving Work Performance viaAppraisals
18Apr 2012 - Records & FilingManagement
17& 18 Apr 2012 - Writing Skills for HRDocumentation
18& 19 Apr 2012 - Competency-BasedBehavioral Interviewing =96 The Ne=
w Approach - (FreeTraining for SMEs)
19 Apr 2012 - Pengurusan Masa dan Tekanan Kerja YangBerkesan
19& 20 Apr 2012 - Speak & Write Functional English atthe Workp=
lace
20 Apr 2012 - Meningkatkan Kecemerlangan & EtikaPemandu Kor=
porat & Pekerja Admin
23Apr 2012 - Understanding BodyLanguage =96 How to Read and Und=
erstanding Others=92Thoughts
23& 24 Apr 2012 - Effective Cash FlowManagement
25& 26 Apr 2012 - How to Open & Close SalesSuccessfully
25& 26 Apr 2012 - MaintenanceScorecards
25& 26 Apr 2012 - What Every Employer Should Know ontheir Rights =
& Protections with the EmploymentLaw
MAY2012
7& 8May 2012 Enhancing Your Project ManagementSkills
9May2012 Customer Complaints InvestigationTechniques
9& 10 May2012 Effective Book-Keeping Skills
9& 10 May2012 Delivering Advanced Customer Service - by Go=
ing theExtra Mile!
10May2012 Peranan Pekerja Dispatch
10& 11 May 2012 Coaching & Mentoring Skills forManagers
14& 15 May 2012 Advanced Supervisory Development Skills
14& 15 May 2012 Inventory, Purchasing & Store ManagementT=
echniques
14& 15 May 2012 Effective HR Management
23May2012 Business Etiquette - Getting ItRight!
23 & 24 May 2012 Pemahaman PengurusanLogistik Yang Berkesan
23& 24 May 2012 Strategic Leadership & People ManagementS=
kills
23& 24 May 2012 Managing Change for HigherPerformance
24May2012 Achieving Success through ExcellentSuperior-Su=
bordinate Relationship
25 May2012 Sikap Kerja Positif& Berkerja Berpasukan
25May2012 Industrial Misconduct - How to Handle Minor &am=
p;Major Misconduct
25May2012 Build WIN-WIN BusinessRelationship
Tounsubscribe or if you prefer not to receive any future emails from us =
onTraining Workshops announcements: Send an e-mail to: mailto:training@c=
xmgmt.comwith
"REMOVE"in the subject line. Pleaseallow us a timeframe of 24 hours to r=
emove theemail Thankyou.
Anti-SPAMPolicy Disclaimer: Mail cannot be considered spam as long as we=
includecontact information and a remove link for removal from this mail=
ing list.If this e-mail is unsolicited, please accept our apologies. Fur=
thertransmissions to you by the sender may be stopped at NO COST toyou.
CX Management Development - Tel: 03-80241697 /80234013, Email:training=
@cxmgmt.com, Http://www.cxmgmt.com
------=24113401_5908_4266_1013_716584120926
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
charset="windows-1252"
|
|
|
training@cxmgmt.com
or cxmgmt@myjaring.net
with "REMOVE" in the subject line. We apologize for any
inconveniences caused. Th=
ank
you.
CX
Management Development
presents=
Delive=
ring
Advanced Customer Service
-By
Going the Extra Mile
9
& 10 May 2012
Holiday
Villa, Subang Jaya
&nb=
sp;
(9am =96 5pm)
WHO WILL BENEFIT
=FCCustomer
Service Managers/Executives/Supervisors
=FCSales
& Marketing Managers/Executives/Supervisors
=FCFront
Line Personnel, Help Desk Personnel
=FCAll
personnel who deals with customers
COURSE OBJECTIVES
=B7 &nbs=
p;
Create
consistent, World-Class customer service experiences throughout your
organization.
=B7 &nbs=
p;
To consiste=
ntly
communicate to every customer that they are valued, and that their
satisfaction is paramount to your organization.
=B7 &nbs=
p;
Handle
difficult customers and situations and to make the most of every custome=
r
contact.
=B7 &nbs=
p;
How to reco=
ver
from customer service failures, build stronger relationship and
consistently create memorable service
KEY
TOPICS
=B7
Your custom=
er
service experience =96 did you practise A.S.K?
=B7
Poor, Basic=
,
Good and Advanced customer service =96 what is your service
level?
=B7
Importance =
of
giving advanced customer service =96trust, retention,
profit
=B7
Repercussio=
ns
of poor or basic service =96 expenditure and more
expenditure
=
=
=
=B7
The essence
of advanced customer serv=
ice
is having HEART
=B7
Handling th=
e
unexpected creatively
=B7
Top tips fo=
r
impressive customer service
o
excellence =
in
communication
o
excellence =
in
timeliness
o
excellence =
in
appreciation
o
excellence =
in
professionalism
=B7
Benefits of
advanced customer service
=
=
=
=B7
Some must-k=
now
rules of effective communication
=B7
Applying
emotional intelligence in customer interactions
=B7
Keeping you=
r
tone positive, professional and upbeat
=B7
Using the r=
ight
choice of words for positive responses
=B7
Questioning
skillfully without probing
=B7
Watching your body language to avoid wr=
ong
signals
=B7
Listening
beyond the frustration and anger
=B7
Creating sm=
all
talk =96 choose to say something
=B7
The impact =
of
poor or excellent communication for organizations
=
=
=
=B7
Understandi=
ng
the specifics of a complaint
=B7
Identifying=
the
root cause of the problem
=B7
Using the
8-step customer service complaint procedure
=B7
Defusing th=
e
situation and resolving the complaint
=B7
Restoring t=
he
trust and relationship
=B7
Actively
seeking and resolving customer complaints
=
=
=
=B7
Getting
motivated for the challenge
=B7
Involvement=
of
caring management and employees
=B7
Study
world-class customer service
=B7
Challenge
yourself in customer serv=
ice
situations
=B7
Measure you=
r
own level of performance - by using the Customer Service Performance
Index
=B7
Increase yo=
ur
product knowledge
=B7
Be memorabl=
e =96
be the best you can be!
=
<=
SPAN
style=3D"FONT-FAMILY: 'Arial Black','sans-serif'; FONT-SIZE: 12pt; FONT-=
WEIGHT: normal">METHODOLOGY
=B7 &nbs=
p;
Interactive
Lecture
=B7 &nbs=
p;
Discussions<=
o:p>
=B7 &nbs=
p;
Exercises
=B7 &nbs=
p;
Case
Studies
COURSE FACILITATOR
=
Ms
K. Yasotha,
an
experienced corporate trainer in the areas of business communication,
personal development, leadership, customer service, public speaking as
well as writing skills has more than 14 years of experience in the
education and training industry and has lectured with various leading
institutes and multinational organizations in Malaysia and Singapore. To date she has
conducted more 400 training programmes with participants comprising
officers, support staff, secretaries, executives and managers from
numerous corporate sectors.
=
=
Having
been the Customer Relations Manager for an international organization, s=
he
imparts the essential skills and knowledge that are pertinent to ensure
the highest quality of service to customers while maintaining profession=
al
business etiquette. In addition, she has also published course books
entitled =93Easy English / Working English =93for the National Productiv=
ity
Board (NPB) of Singapore.
=
=
Ms
Yasotha, who is on a personal mission to educate and empower individuals
with the necessary knowledge in order to achieve personal and
organizational goals, is well-known for her practical, dynamic and livel=
y
sessions. She achieves her objectives and mission through challenging
interactive sessions, thus consistently receiving excellent feedback fro=
m
her participants.
=
=
Among
the organizations that she has conducted in-house training for are Hyatt
Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video,
ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, B=
DO
Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid
Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision
Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals,
Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional
Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, B Braun,
Transocean=85
=
=
Ms
Yasotha is a certified trainer in TESL holds a B.A. Honours in English a=
nd
M.Sc. in Corporate Communication. She
is also a certified trainer with PSMB (Perbadanan Sumber Manusia Berhad)
IN-HOUSE
TRAINING
This
workshop can be run in-house.
ADMINISTRATION
Course Fees
(HRDF/SBL =96 100%)=
=
Early Bird Discoun=
t
(before 25 April 2012)<=
/U>
=
Course
Fees &n=
bsp; : RM1180.00
per person
=
Group
Discount : RM1050.00
per person for 2 or more participants.=
=
Normal Course
Fees
=
Course
Fees &n=
bsp; : RM1380.00
per person
=
Group
Discount : RM1250.00
per person for 2 or more participants.
=
=
All
registration must be accompanied with payment.
=
All
cheques should be crossed =93A/C Payee=94 and made payable to =93CX MANA=
GEMENT
DEVELOPMENT=94
=
=
(Fees
are inclusive of tea breaks, lunch, course materials and Certificate of
Attendance) <=
o:p>
CONTACT
CX Managemen=
t
Development
=
PSMB Approved Training Provider (=
No:
1630)
=
TEL: 03-8024 1697 / 03-8023 4013 / 016-27=
2
8306 ( SG Lim / Lynda / Vivienne )
=
FAX
: 03-8024
4026
=
Email: training@cxmgmt.com
=
Online Registration: http://www.cxmgmt.com
=
Office Hours: Monday to Friday (9=
=2E00
am =96 6.00 pm)
REGISTRATION
FORM
(Clo=
sing
Date: 2 May 2012)<=
/H4>
Delivering
Advanced Customer Service-By Going the Extra Mile (9 & 10 May
2012)
(ref
vem)
Name of
Company:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85
Address:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85...
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..
Tel. No:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 Fax
No:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85.=85=85=85=85=85=85=85
Contact Per=
son:
=85=85=85=85=85=85=85=85=85=85=85=85..=
Email :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
=
Approving
Manager: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
=
Designation=
:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85
PARTICIPANT=
(S)
NAME:
Participant
1 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designati=
on =85=85=85=85=85=85=85=85=85=85=85=85=85
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85. =
Participant
2 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85.
Participant
3 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85. =
Participant
4 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85. =
Forthcoming
workshops in April - May 2012
=
Website: http://www.cxmgmt.com
=
April
2012
- Why Steve Job=92s Presentations Ins=
anely
Great?
&nbs=
p;
- Management Skills for
Executives
&nbs=
p;
Apr 2012 - Introduction to Inventory
Management
Enhancing Interpersonal Communicati=
on
Skills
&nbs=
p;
Kepimpinan dan Motivasi Untuk Penye=
lia
dan Team Leader
Managing Your Human Capital
Strategy
&nbs=
p;
Accounting & Finance for
Non-Accounting Professionals
Achieving Peak Performance at the
Workplace
Developing Effective Competency-Bas=
ed
TNA (Training Needs Analysis)
Improving Work Performance via
Appraisals
&n=
bsp;
- Records & Filing
Management
Writing Skills for HR
Documentation
Competency-Based
Behavioral Interviewing =96 The New Approach - (Free
Training for SMEs)
&nbs=
p;
19 Apr 2012 &n=
bsp;
- Pengurusan Masa dan Tekanan Kerja Yang
Berkesan
Speak & Write Functional Englis=
h at
the Workplace
&nbs=
p;
20 Apr 2012 &n=
bsp;
- Meningkatkan Kecemerlangan & Et=
ika
Pemandu Korporat & Pekerja Admin
&n=
bsp;
- Understanding Body
Language =96 How to Read and Understanding O=
thers=92
Thoughts
&nbs=
p;
Effective Cash Flow
Management
&nbs=
p;
How to Open & Close Sales
Successfully
&nbs=
p;
Maintenance
Scorecards
&nbs=
p;
- What Every Employer Should Know on
their Rights & Protections with the Employment
Law
7
& 8
May 2012 =
; Enhancing Your Project Management
Skills
9
May
2012 &n=
bsp;
Customer Complaints Investigation
Techniques
9
& 10 May
2012 Effective Book-Keeping Skills
9
& 10 May
2012 Delivering Advanced Customer Service - by Going =
the
Extra Mile!
10
May
2012 &n=
bsp;
Peranan Pekerja Dispatch
10
& 11 May 2012 Coaching & Mentoring Skills for
Managers
14
& 15 May 2012 Advanced Supervisory Development Skills
14
& 15 May 2012 Inventory, Purchasing & Store Management
Techniques
14
& 15 May 2012 Effective HR Management
23
May
2012 &n=
bsp;
Business Etiquette - Getting It
Right!
Pemahaman Pengu=
rusan
Logistik Yang Berkesan
23
& 24 May 2012 Strategic Leadership & People Management
Skills
23
& 24 May 2012 Managing Change for Higher
Performance
24
May
2012 &n=
bsp; Achieving Success through Excellent
Superior-Subordinate Relationship
Sikap Kerja Pos=
itif
& Berkerja Berpasukan25
May
2012 &n=
bsp;
Industrial Misconduct - How to Handle Minor &=
;
Major Misconduct
25
May
2012 &n=
bsp; Build WIN-WIN Business
Relationship
To
unsubscribe or if you prefer not to receive any future emails from us on
Training Workshops announcements: Send an e-mail to: mailto:training@cxmgmt.=
com
with
"REMOVE"
in the subject line. Please
allow us a timeframe of 24 hours to remove the
email Thank
you.
=
=
Anti-SPAM
Policy Disclaimer: Mail cannot be considered spam as long as we include
contact information and a remove link for removal from this mailing list=
=2E
If this e-mail is unsolicited, please accept our apologies. Further
transmissions to you by the sender may be stopped at NO COST to
you.
|
|
CX Management Development - Tel: 03-8024169=
7 /
80234013, Email:
training@cxmgmt.com, Http://www.cxmgmt.com
|
------=24113401_5908_4266_1013_716584120926--