|
training@cxmgmt.com
or cxmgmt@myjaring.net
with "REMOVE" in the subject line. We apologize for any
inconveniences caused. Th=
ank
you.
CX
Management Development
presents=
Cus=
tomers
Com=
plaints
Investigation Techniques
9
May 2012
Holiday
Villa, Subang Jaya
(9am =96 5pm)
<=
SPAN
style=3D"TEXT-TRANSFORM: uppercase; LAYOUT-GRID-MODE: line; COLOR: navy;=
FONT-SIZE: 12pt">When
a customer has a complaint, you have an opportunity to solidify your
relationship
=2E . .
WHO WILL BENEFIT
=B7 &nbs=
p;
Department Managers
=A7Marketing Executives
=A7Business Development Managers
=A7Customer service & marketing support, product or servic=
e
marketing.
COURSE OBJECTIVES
At the end =
of
this course, participants will be able
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=A8 &nbs=
p;
=
KEY TOPICS
=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7=A7 =
METHODOLOGY
=A7 &nbs=
p;
Lectures
=A7
Case
Studies
=A7
Workshop
Discussions
<=
/SPAN>
COURSE
FACILITATOR
=
Mr Thanabalan
Velloo
has an MBA from University Kebangsaan Malaysia (UKM), majoring in Genera=
l
Management. He graduated with an honours degree in Management and
Biochemistry from University of Science Malaysia (USM).
=
=
He started =
his
career in the manufacturing operations as a Production Executive and
gradually moved to various managerial positions such as Production
Manager, Packaging Manager, Planning & Logistics Manager, Sales
Manager and Factory Manager. &nbs=
p;
To name a few of the organizations that he has worked for are
Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and
Asiatic Dipped Products. &n=
bsp;
This experience has given him a thorough understanding of the
opportunities and problems involved in managing
work.
=
=
=
Mr Thanabal=
an
has extensive experience in the field of operations performance manageme=
nt
particularly in various manufacturing and service sales training focuses
on practical applications as well as real life success stories. He has hands on experien=
ce
in strategic prospecting, closing sales, negotiating sales resistance as
well as building after sales relationship. He believes effective sa=
les
people eventually don=92t sell but get their products being bought by th=
e
industries.
=
=
=
Since 1996,=
he
has branched out into training and consultancy as well as lecturing
various subjects in the MBA programs. He also lectures in
University of Malaya and University Technology Malaysia on a part-time bas=
is
as a visiting lecturer.
To date, he has conducted many public and in-house trainings in
many business areas for government and private sectors such as Ministry =
of
Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy,
Petronas, Triplus Industry, Metrod, Shinko Electronics, Green Riverwood,
Omron Malaysia, Hap Seng
Consolidated.
=
=
=
Participant=
s
receive enhance benefits and impactful results from his training program=
s
because of his vast industrial exposure in various areas. He empowers people=
to
increase their limits, level of commitment, and higher level of
performance of the individual, team and the organization in achieving
organization goals.
IN-HOUSE
TRAINING
This
workshop can be run in-house.
ADMINISTRATION
Course Fees
(HRDF/SBL =96 100%)=
Early Bird Discoun=
t
(before 25 April
2012)
Course
Fees &n=
bsp; : RM600.00
per person
Group
Discount : RM550.00
per person for 2 or more participants.=
Normal Course
Fees
Course
Fees &n=
bsp; : RM650.00
per person
Group
Discount : RM600.00
per person for 2 or more participants.
All
registration must be accompanied with payment.
All
cheques should be crossed =93A/C Payee=94 and made payable to =93CX MANA=
GEMENT
DEVELOPMENT=94
=
(Fees
are inclusive of tea breaks, lunch, course materials and Certificate of
Attendance) <=
o:p>
CONTACT
CX Managemen=
t
Development
=
PSMB Approved Training Provider (=
No:
1630)
=
TEL: 03-8024 1697 / 03-8023 4013 / 016-27=
2
8306 ( SG Lim / Lynda / Cassy
)
=
FAX
: 03-8024
4026
=
Email: training@cxmgmt.com=
=
Online Registration: http://www.cxmgmt.com
=
Office Hours: Monday to Friday
(9.00 am =96 6.00
pm)
REGISTRATION
FORM (Clo=
sing
Date: 2 May 2012)<=
/H4>
Customer
Complaints Investigation Techniques (9 May 2012)
(ref
vem)
Name of
Company:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85
Address:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85...
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..
Tel. No:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85 Fax
No:
=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85.=85=85=85=85=85=85=85
Contact Per=
son:
=85=85=85=85=85=85=85=85=85=85=85=85..=
Email :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
=
Approving
Manager: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85.
=
Designation=
:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85
PARTICIPANT=
(S)
NAME:
Participant
1 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designati=
on =85=85=85=85=85=85=85=85=85=85=85=85=85
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85. =
Participant
2 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85.
Participant
3 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
=
H/P No:
=85=85=85=85=85=85=85=85=85=85=85=85=85.Email: =85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85=85=85=85=85=85.
Participant 4 :
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85..=85 Designation =85=
=85=85=85=85=85=85=85=85=85=85=85=85.
H/P No: =85=85=85=85=85=85=85=85=85=85=85=85=85.
Email:
=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=85=
=85.
=
Forthcoming
workshops in April - May 2012
=
Website: http://www.cxmgmt.com
=
April
2012
12 & 13 Apr 2012 - =
Kepimpinan dan Motivasi Untuk Penyelia dan Team
Leader
Developing Effective Competency-Bas=
ed
TNA (Training Needs Analysis)
&n=
bsp;
- Records & Filing
Management
Writing Skills for HR
Documentation
Competency-Based
Behavioral Interviewing =96 The New Approach - (Free
Training for SMEs)
19 Apr 2012 &n=
bsp;
- Pengurusan Masa dan Tekanan Kerja Yang
Berkesan
Speak & Write Functional Englis=
h at
the Workplace
20 Apr 2012 &n=
bsp;
- Meningkatkan Kecemerlangan & Et=
ika
Pemandu Korporat & Pekerja Admin
&n=
bsp;
- Understanding Body
Language =96 How to Read and Understanding O=
thers=92
Thoughts
Effective Cash Flow
Management
How to Open & Close Sales
Successfully
Maintenance
Scorecards
- What Every Employer Sho=
uld
Know on their Rights & Protections with the Employment
Law
=
7
& 8
May 2012 =
; Enhancing
Your Project Management Skills
7
& 8 May
2012 &n=
bsp;
Enhancing
Interpersonal Communication Skills
9
May
2012 &n=
bsp;
Customer
Complaints Investigation Techniques
9
& 10 May
2012 Effective
Book-Keeping Skills
9
& 10 May
2012 Delivering
Advanced Customer Service - by Going the Extra Mile!
10
May
2012 &n=
bsp;
Peranan
Pekerja Dispatch
10
& 11 May 2012 Coaching
& Mentoring Skills for Managers
14
& 15 May 2012 Advanced
Supervisory Development Skills
14
& 15 May 2012 Inventory,
Purchasing & Store Management Techniques
14
& 15 May 2012 Effective
HR Management
21
& 22 May 2012 Accounting
& Finance for Non-Accounting Professionals
23
May
2012 &n=
bsp;
Business
Etiquette - Getting It Right!
Pemahaman Pengurusan Logistik =
Yang
Berkesan23
& 24 May 2012 Strategic
Leadership & People Management Skills
23
& 24 May 2012 Managing
Change for Higher Performance
24
May
2012 &n=
bsp;
Achieving Success through Excellent Superior-Subordinate Relationship
Sikap Kerja Positif & Berk=
erja
Berpasukan25
May
2012 &n=
bsp;
Industrial
Misconduct - How to Handle Minor & Major Misconduct
25
May
2012 &n=
bsp;
Build WIN-WIN Business Relationship
=
To
unsubscribe or if you prefer not to receive any future emails from us on
Training Workshops announcements: Send an e-mail to: mailto:training@cxmgmt.=
com
with "REMOVE"
in the subject line. Please
allow us a timeframe of 24 hours to remove the
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you.
=
=
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Policy Disclaimer: Mail cannot be considered spam as long as we include
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=2E
If this e-mail is unsolicited, please accept our apologies. Further
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